Tier 1 Support Technician

Position Overview Provide first-level (Tier 1) technical support to internal staff members, set up devices and install applications for new employees, manage inventory of PLF's equipment and licenses, assist in new-hire onboarding with technology walk-throughs, and deliver instructional webinars and workshops on IT-related applications. Key Responsibilities • Provide first-level (Tier 1) technical support to internal staff members. • Ability to know when to escalate issues to (Tier 2) support. • Setting up devices and installing applications for new employees. • Manage inventory of PLF's equipment and licenses. • Assist in new-hire onboarding with technology walk-throughs for new staff. • Deliver instructional webinars and workshops on IT-related applications. Required Qualifications • 2+ years of helpdesk or technology support experience. • Prior support experience with both Windows and MacOS systems. • Experience with Microsoft 365 (Outlook, Word, Excel, Teams and OneDrive). • Awareness and understanding of current cyber security threats. • Willingness to earn IT certifications. Preferred Qualifications • Experience with RingCentral, Zoom, Adobe Creative Suite, Salesforce and Asana. • Experience and comfort in presenting new technological concepts to small and large groups of varying skill levels. Benefits No benefits information provided. Apply Job!