Part Time Night Auditor (FRIDAY & SATURDAY)

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood! With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Join us as our Part Time Front Desk Night Auditor at our TownePlace Suites. (Room Count: 93) Successful Candidate will be able to : • Available to work overnight & weekends & holidays. • Previous hotel Front Desk experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. • TownePlace Suites or Marriott experience a plus. • Must possess excellent public relations skills and warm and friendly attitude Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Job Duties • Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages. • Coordinates the delivery of guest services by other hotel departments and outside businesses. • Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system. • Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements. • Handles check-out procedures swiftly and accurately and assists guests on departure. • Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests. • Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests. • Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department’s cash register. • Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication. • Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security. • Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy. • Maintains procedures for credit control and handling of financial transactions. • Maintains procedures for security of monies, guest security and emergency procedures. • Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up. • Performs other assignments as requested. • Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards. • Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. • Transfers charges and deposits to master accounts. • Closes necessary accounts at month end. • Prepares final reports of all daily revenue summaries. • Posts all room and tax revenues and late charges. • Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) • Operates and/or understands in-house computer systems. • Maintains positive communication with accounting department. • Follows all company policies and procedures as outlined in Policy Manual. • Is skilled in and responsible for Life Safety Procedures and equipment. • Participates (at some properties) in MOD schedule. • Additional duties may be added at any time at the discretion of management. Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled Job Types: Part-time Benefits: • Employee discount • Holiday Pay Schedule: • 8 hour shift • Holidays • Night shift • Weekend availability Education: • High school or equivalent (Preferred) Experience: • Hotel experience: 1 year (Preferred) Work Location: In person Apply Job!