Customer Service Representative

Description: • The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. • The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. • Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. • CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. Requirements: • High School Diploma • Prior experience in a customer service related field preferred • Great communication skills • Must be able to multi-task • General working knowledge of Microsoft Word & Outlook • Computer keyboard proficiency and internet navigation skills required • Have the ability to work effectively with others in a team environment • Ability to thrive in a fast-growing always changing environment Benefits: Apply Job!