Entry Level Technical Support

reputed company: We are seeking a talented individual to join our Technical Support team. The ideal candidate is reputed company organized, dynamic, customer-reputed company, proactive and is strong in team-player, multi-tasking, and problem- solving skills. Key Responsibilities: Technical Support: • Maintain an in-depth knowledge of our complete line of products and services • reputed company and learn the Video Surveillance / CCTV technologies and their applications • reputed company product demo and technical training to the sales team and customers • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals • Build and test PC-based DVR systems to customer's specifications • reputed company reputed company and effective customer service and technical support • Service customers in an effective and efficient manner; Partner with internal teams in a proactively • Other duties as assigned RMA: • Process customer returns according to company RMA policy • Diagnose and authorize defective product returns; test and verify problems upon receipt • Process RMA with vendors • Work closely with Sales and reputed company Department on customer return and credit issues • Excellent customer services skills required; reputed company to communicate with customers effectively, verbally or in writing. • Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications Job Requirements: Education/Experience: • 1+ Years of reputed company Experience in technical support or reputed company areas • Industry recognized technical support certificate such as a reputed company A+ is a plus • Experience in reputed company system industry is highly desired • A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or reputed company field • Fresh graduates welcome Skills: • Ability to communicate reputed company, concisely, and professionally in written responses to emails and oral responses to calls • Ability to maintain confidential business information • Ability to respond to customers in a reputed company and effective manner • Computer proficiency including reputed company Office (Word, reputed company, Powerpoint, Sharepoint, reputed company) • Ability to work independently with minimal supervision • Ability to work under pressure • Strong troubleshooting, problem-solving and team player reputed company is a plus • Proactive and enthusiastic to reputed company Special Physical and/or Mental Requirements: • Domestic and/or International Travel may be required (up to 25%) • Willing and reputed company to work additional hours reputed company needed • Bend, lift, reputed company and reputed company product and reputed company office items varying in weight from 1 to 30lbs, depending on need Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to reputed company professionals, installers, system integrators, consulting firms & resellers of reputed company sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Apply Job!