Patient Engagement Advocate (Call Center Representative)

Overview: Join a mission-driven rehabilitation team where compassion, inclusion, and patient care are at the core. As a Patient Engagement Advocate, you’ll be the first point of contact for patients seeking physical, occupational, speech, and behavioral therapy services. You’ll play a critical role in ensuring a seamless, empathetic, and informative patient experience via phone, email, and chat. Key Responsibilities: • Engage patients in a caring, empathetic manner to schedule appointments and provide support. • Deliver a “local” experience using available tools to offer tailored information about clinics and providers. • Educate patients on services, processes, and insurance/payment options. • Collaborate with internal teams to improve the patient journey and resolve service issues. • Accurately document interactions and follow communication protocols to support data-driven improvements. Qualifications: • High school diploma or equivalent (college degree preferred). • 2-3 years of customer support experience, including at least 1 year in a call center. • Experience in sales or telesales is preferred. • Strong communication, multitasking, and problem-solving skills. • Comfortable using multiple systems and working in a KPI-driven environment. • Must have a quiet, dedicated home workspace and reliable high-speed internet. Ideal Traits: • Empathetic and patient-focused • Team-oriented with a growth mindset • Technically proficient and coachable • Able to maintain accuracy and composure in a fast-paced environment Be part of a team committed to helping others live life to the fullest through accessible, high-quality care. Job Type: Full-time Pay: $14.00 - $16.00 per hour Expected hours: 40 per week Benefits: • 401(k) matching • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Schedule: • 8 hour shift Work Location: Remote Apply Job!