Customer Support Representative

NOW HIRING: Customer Support Representative – Customer Service Team Location: Avon, CT Job Type: Temp-to-Perm Hours: 10:00 AM – 6:00 PM (35 to 37.5 hours/week based on lunch break) Compensation: $18.00/hr | Includes Paid Lunch (up to $20/day via DineIn Connecticut) About the Role: We are seeking a compassionate, detail-oriented, and organized Customer Support Representative to join our growing Customer Service team. This role is essential in supporting our valued client base, primarily consisting of 65+ Medicare participants. The ideal candidate brings strong communication skills, empathy, and a problem-solving mindset to ensure members receive high-quality service and support. Key Responsibilities: • Handle incoming calls and emails with clarity, professionalism, and empathy. • Provide knowledgeable support regarding Medicare Part D plans and insurance-related inquiries. • Act as a liaison between members, healthcare providers, pharmacies, and insurance carriers. • Investigate and resolve claim issues and prescription problems efficiently. • Accurately document interactions and follow-ups in our systems. • Navigate databases and relevant websites to retrieve and input information. • Collaborate with team members to improve processes and resolve complex member concerns. • Complete required compliance training to meet regulatory standards. Required Skills & Qualifications: • Prior customer service experience, preferably in a healthcare or insurance setting. • Clear verbal and written communication skills. • Knowledge of insurance terminology, especially Medicare Part D. • Strong organizational skills and the ability to multi-task. • Basic proficiency in Microsoft Outlook, Word, and Excel. • Patience, empathy, and a positive, solutions-oriented attitude. • Ability to work independently and as part of a team. Perks & Incentives: • Paid lunch: Company covers up to $20/day for food delivery via DineIn Connecticut. • Temp-to-perm opportunity with growth potential. • Supportive and collaborative team culture. Additional Details: • Unpaid lunch break (30 or 60 minutes – your choice). • Week totals 35 to 37.5 hours depending on lunch duration. • Compliance training required upon hire. 9806818 Apply Job!