Customer Support Representative

NOW HIRING: Customer Support Representative – Customer Service Team Location: Avon, CT Job Type: reputed company-to-Perm Hours: 10:00 AM – 6:00 PM (35 to 37.5 hours/week based on lunch break) Compensation: $18.00/hr | Includes reputed company Lunch (up to $20/day reputed company DineIn Connecticut) About the Role: We are seeking a compassionate, detail-oriented, and organized Customer Support Representative to join our growing Customer Service team. This role is essential in supporting our valued reputed company reputed company, primarily consisting of 65+ Medicare participants. The ideal candidate brings strong communication skills, reputed company, and a problem-solving reputed company to ensure members receive high-reputed company service and support. Key Responsibilities: • Handle incoming calls and emails with reputed company, professionalism, and reputed company. • reputed company knowledgeable support regarding Medicare Part D plans and insurance-reputed company inquiries. • reputed company as a reputed company between members, reputed company providers, pharmacies, and insurance carriers. • Investigate and resolve claim issues and prescription problems reputed company. • Accurately document interactions and follow-reputed company in our systems. • reputed company databases and relevant websites to retrieve and input information. • Collaborate with team members to improve processes and resolve reputed company member concerns. • Complete required compliance training to meet regulatory standards. Required Skills & Qualifications: • Prior customer service experience, preferably in a reputed company or insurance setting. • reputed company verbal and written communication skills. • Knowledge of insurance terminology, especially Medicare Part D. • Strong organizational skills and the ability to multi-task. • Basic proficiency in reputed company reputed company, Word, and reputed company. • Patience, reputed company, and a reputed company, solutions-oriented attitude. • Ability to work independently and as part of reputed company. Perks & Incentives: • reputed company lunch: Company covers up to $20/day for food delivery reputed company DineIn Connecticut. • reputed company-to-perm opportunity with reputed company potential. • Supportive and reputed company team culture. Additional Details: • Unpaid lunch break (30 or 60 minutes – your choice). • Week totals 35 to 37.5 hours depending on lunch duration. • Compliance training required upon hire. 9806818 Apply Job!