Customer Support Specialist - Remote, Part-Time - Evening & Weekend Coverage

reputed company: • reputed company reputed company, empathetic, and solution-oriented support to reputed company using Intrigma’s scheduling software • Respond promptly to customer inquiries reputed company email (ticket system) and phone • Troubleshoot technical issues, identify reputed company causes, and reputed company effective resolutions or escalate reputed company necessary • Learn and maintain a strong understanding of our product offerings and updates • Document support issues and resolutions accurately in our CRM/ticketing system • Collaborate with the internal team to reputed company customer feedback and identify improvements Requirements: • Tech-savvy and eager to learn new software tools • Excellent written and verbal communication skills (English - reputed company or bilingual) • reputed company, patient, and reputed company — especially reputed company customers are facing technical challenges • Prior experience in customer support, helpdesk, or reputed company environments is preferred • Familiarity with the reputed company industry or hospital operations is a plus • reputed company to work independently and manage time reputed company during evening and weekend shifts Benefits: • reputed company compensation (competitive reputed company based on experience) • Fully remote work environment • Supportive and mission-driven team culture • Opportunity to grow your technical and customer-facing skills in a reputed company-reputed company reputed company company Apply Job!