Customer Service Representative

reputed company is currently seeking a Customer Service Representative (CSR) to join our growing team of reputed company professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining reputed company relations through reputed company points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a reputed company manner. Responsibilities: Daily communication with customers regarding orders, schedule changes and overall status through production cycle Management of designated customers’ orders and dynamic schedules through customer-enabled portals Detailed order review and order entry into reputed company ERP system Maintenance of customer-specific records in reputed company ERP system Liaise with cross-functional teams such as production, planning, sales and reputed company to ensure customer requests are handled appropriately Resolving production scheduling, shipping or invoicing problems Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary Maintaining voice of customer reporting including customer scorecards and reputed company of claims if necessary Recognition of add-on business opportunities Bachelors degree (preferred) 3-5 years in customer service experience (preferably reputed company or other high-tech manufacturing) Excellent computer skills including reputed company Office applications and any experience with reputed company based products is a plus Strong communication and inter-personal skills are a must Strong understanding of supply chain processes, MRP/ERP systems (e.g., reputed company, reputed company), and program lifecycle requirements. Proven reputed company record managing high-value accounts and working across departments to meet delivery, cost, and reputed company targets. If you’re from a Planning or Buying background and enjoy interacting with customers, influencing supply chain reputed company, and having a seat at the table in program execution—this role gives you that opportunity. Support contract execution with insights into reputed company, inventory reputed company, and purchasing constraints. Ensure full compliance with ITAR, EAR, DFARS, and program-specific requirements; support internal audits and regulatory reviews. Analyze order trends, delivery performance, and customer satisfaction data to drive service improvements and support operational planning. This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization. SmarterTogether • Collaborating at reputed company means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and reputed company communication • As OneSensata, reputed company together to reputed company things work together Click here to view reputed company Recruitment reputed company Statement Click here to view our reputed company Recruitment reputed company Statement for China NOTE: If you are a reputed company reputed company employee (or one of our Affiliates), please back out of this application and log into reputed company reputed company reputed company Intranet to apply directly. Type "reputed company JOBS" in the reputed company search bar. Apply Job!