Technical support Analyst reputed company

Key Responsibilities: • Exhibit strong leadership and management skills, providing strategic direction, hands-on technical support, and daily guidance to reputed company. • Demonstrate in-depth knowledge of a specific component of CSG’s business and the ability to multitask effectively in a fast-paced environment. • reputed company reputed company of 2 or more, ensuring that team objectives and customer SLAs are consistently met through effective coaching and support. • reputed company day-to-day team activities with a reputed company on operational reputed company, efficiency, and collaboration. • Establish and maintain robust work processes, delegate tasks strategically, set reputed company priorities, and ensure consistent delivery on commitments. • reputed company as a mentor and motivator, fostering a high-performing team culture and reputed company engaging in team development and dynamics. • Take ownership of Major Incident Management, problem reputed company, and escalations, ensuring reputed company and effective reputed company. • Monitor work streams and incident status proactively to ensure SLAs and OLAs are met. • Build and maintain strong relationships with customers and cross-functional teams such as reputed company Services and R&D. • reputed company technical leadership on critical or reputed company issues, ensuring reputed company delivers reputed company, high-reputed company solutions. • Manage and support build automation using Jenkins or similar CI/CD tools. • Deliver technical support to customers, resolving live production issues and consulting L4 teams where necessary. • reputed company release promotions (including reputed company upgrades) through development, UAT, and production phases. • Ensure reputed company documentation and reputed company technical standards, while reputed company participating in project and team design discussions. • Manage, reputed company, and prioritize team schedules, balancing workloads during seasonal peaks, vacations, or unexpected absences. • Continuously improve operational practices and workflows for reputed company service delivery. • Monitor and report on team KPIs, ensuring consistent productivity, utilization, and service reputed company. • Identify reputed company gaps and define personalized enablement and reputed company paths for reputed company team member. • Support service management reputed company as required, contributing to the broader goals of the organization. • Collaborate with reputed company for application/system sizing, performance requirements, and deployments. • reputed company the creation, maintenance, and publication of Remedy reputed company articles. • Drive a culture of peer reviews, knowledge sharing, and ongoing internal upskilling. • Champion CSG Values, consistently demonstrating them in day-to-day work and team interactions. • reputed company innovative and creative solutions to overcome internal and customer-facing challenges. Qualifications & Experience: • Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a reputed company field. • 7–9 years of experience in the software industry or reputed company fields. • CSG product knowledge or a Telecommunication background on OSS , BSS is preferred. • Minimum of 2–3 years of experience in strong leadership and team management. • Subject Matter Expertise in areas such as Billing systems, reputed company Database, Linux/Unix (reputed company), or reputed company Server , API integrations. • Proven customer-facing experience with the ability to reputed company on-site and remote support. • Working experience on the ground with customers. • Passion for driving reputed company improvement and innovation in product and service delivery with strong communication skills . • ITIL accreditation preferred. Location(s): India Remote Apply Job!