Overnight Front Desk

Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for the hospitality industry, helping to create memorable experiences for our guests. Responsibilities • Greet and check in guests upon arrival, ensuring a smooth and efficient process. • Handle guest inquiries, requests, and complaints with professionalism and courtesy. • Manage reservations and maintain accurate records using hotel management software. • Provide information about hotel amenities, local attractions, and services available to guests. • Process payments and maintain cash handling procedures. • Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. • Maintain cleanliness and organization of the front desk area. • Collaborate with other departments to ensure guest satisfaction throughout their stay. Skills • Strong background in hospitality management or related fields is preferred. • Multilingual abilities are a plus, enhancing communication with diverse guests. • Excellent guest relations skills to foster positive interactions and resolve issues effectively. • Proficient phone etiquette to handle inquiries professionally and efficiently. • Familiarity with hotel management systems and phone systems is advantageous. • A solid understanding of hospitality principles within hotel or resort settings. • Ability to work flexible hours, including evenings, weekends, and holidays as needed. Join our team as a Front Desk Agent where your contributions will be valued, and your passion for hospitality will shine! Job Types: Full-time, Part-time, Seasonal Pay: From $16.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift • Overnight shift Ability to Commute: • Ocean City, MD 21842 (Required) Ability to Relocate: • Ocean City, MD 21842: Relocate before starting work (Required) Work Location: In person Apply Job!