CSR - Customer Service Representative

Customer Service Representative Sonicu, a fast-growing wireless sensor and cloud-based Saas company headquartered in Greenfield, IN is looking for an entry level Customer Service Representative to help fill the demand of our growing client base. The position is full-time and serves a vital role in our customer team. Sonicu offers employees unlimited growth potential, a fast-paced work environment in the growing Saas/Monitoring platform/IoT industry. Responsibilities • Serve as the primary contact for incoming phone calls and support tickets. • Provide the first touch for incoming support tickets through CRM or email, determine support issues, and escalate appropriately. • Identify discrepancies between Hubspot and CRM with contacts, hardware, and professional services. • Maintain data within CRM including company, individual, invoicing, and shipping contacts. • Troubleshoot common issues with hardware or software and provide basic tech support, document in CRM and escalate to 2nd tier technical support when required. • Complete order entry for new orders, and collaborate closely with the sales & Customer Success teams.. • Assist with additional duties as directed. Experience Preferred • Customer service-related experience. • Basic computer knowledge • Experience working within Hubspot CRM or similar preferred. Skills and Qualifications • High School Diploma • A high level of accuracy and attention to detail is required. • Excellent communication and interpersonal skills. • Candidate must read and speak English fluently • Ability to multi-task and meet deadlines. Job Type: Full-time Pay: $34,000.00 - $38,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift Work Location: In person Apply Job!