French-Speaking Customer Support Specialist

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities • Deliver outstanding support in both French and English through voice and chat • Troubleshoot and resolve customer issues with professionalism and urgency • Build strong relationships by personalizing each interaction • Collaborate with your team to ensure consistent and high-quality service • Share customer feedback and insights to help improve our processes What We’re Looking For • At least 1 year of experience in a customer support or contact center environment • Fluent in both written and spoken French and English • Strong communication and problem-solving skills • Experience using platforms like Gorgias, Zendesk, Shopify, or similar tools is preferred • Ability to stay calm and solution-focused under pressure • Familiarity with e-commerce and CRM systems is an advantage Tech Requirements • Personal computer or laptop with a minimum i5 processor • Stable internet connection with at least 15 Mbps upload and download speeds Perks And Benefits • Competitive pay with annual performance reviews • Paid time off to support work-life balance • Monthly health stipend • Performance bonuses based on KPIs • Permanent remote work setup Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team. Apply Job!