Shipping Lead/Customer Service Assist

Position: Shipping Lead + Customer Service Assistant We are seeking a Shipping Lead + Customer Service Assistant to manage inventory, shipping/receiving, facilities, and safety compliance—while providing top-tier customer support. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment. Key Responsibilities Shipping & Inventory • Create/manage shipping labels • Coordinate large/special orders • Monitor stock levels & forecast demand • Handle vendor returns & reimbursements • Conduct inventory counts & manage restocking • Receive/inspect merchandise for accuracy/damage • Track/process orders (incoming & outgoing) • Maintain out-of-stock records and pricing updates • Support promotions & ensure OSHA compliance • Pack/kit boxes; perform basic facilities tasks Customer Service • Assist with product selection, usage & info • Process purchases and returns • Provide updates on specials & stock availability • Respond to out-of-stock inquiries and suggest alternatives • Escalate issues as needed • Accurately input customer data • Support Client Service Manager in customer satisfaction Operational Support • Update website items and pricing • Follow directions from Client Service Manager & Ops Director • Attend team meetings and trainings • Maintain awareness of workflows and priorities Qualifications Required: • High school diploma or GED • Strong written and verbal communication skills • Computer experience (including MS Office and shipping software) • Basic math skills • Ability to lift 40 lbs and perform physical tasks • Flexible availability Preferred: • Stockroom/warehouse experience • Retail/gift industry background • Customer service experience • Some college or trade coursework Traits for Success • Organized & detail-oriented • Positive attitude, strong work ethic • Good communicator, team player • Eager to learn & take initiative • Willingness to grow with the company • Customer-focused & solution-driven Join a creative, fast-paced promotional marketing company where your skills in logistics and customer service will help drive our success—and grow alongside our team. Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: • Health insurance • Paid time off Schedule: • 8 hour shift • Monday to Friday Work Location: In person Apply Job!