CSR - Customer Service Representative

About Brand My Bag Brand My Bag is a growing custom packaging company specializing in Mylar bags, printed pouches, and branded containers for the cannabis, food, and retail industries. We help our clients stand out with high-quality, compliant packaging and fast, reliable service. Position Summary We’re seeking a detail-oriented Customer Service Representative to join our production and operations team. In this role, you will serve as the key point of contact for customers after a sale is made—tracking jobs from order placement to delivery and ensuring all questions and concerns are promptly addressed. Key Responsibilities • Manage customer orders from sale through production to final delivery • Track and update the status of jobs using internal systems and production software • Respond to customer inquiries regarding timelines, artwork, revisions, and shipping • Communicate order details between the sales and production teams to ensure accuracy • Proactively follow up with customers throughout the process to provide updates and maintain satisfaction • Resolve issues or escalate concerns as needed to ensure timely resolution • Maintain accurate records in CRM, order management, and workflow tracking software Qualifications • Experience in customer service, order coordination, or production support preferred • Strong communication and organizational skills • Detail-oriented and able to manage multiple active orders at once • Proficiency in Microsoft Outlook, Excel, and general computer systems • Familiarity with print production or packaging is a plus (not required) • Ability to work well in a fast-paced, collaborative environment Please let me know if you require any changes. Possess skills to prioritize, multi-task, and work in a fast-paced environment. Job Type: Full-time Pay: $22.00 - $25.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift • Day shift Work Location: In person Apply Job!