Technical Support - Customer Service Representative

Description: • Provide inbound customer support using a call flow guide • Resolve technical issues related to hardware, software, and client products • Track, document, and retrieve information in databases • Be an amazing problem-solver • Offer additional products and/or services • Deliver expert customer experiences…with a smile. Requirements: • Strong focus on building customer relationships • 1+ year of customer service experience • Technical support experience preferred • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States and have a valid U.S. address for residence Benefits: • medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • 401(k) retirement plan • paid time off and holidays • paid training days • DailyPay enrollment option to access pay "early," when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Apply Job!