Remote Healthcare Call Center Rep - Medicare Part D Exp

Remote Healthcare Call Center Rep - 100% Remote Location: Remote (U.S. residents only) Pay Rate: $20.00 Start Dates: July 14th & July 21st Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM CST (as assigned) Training: 4-6 weeks 8:00 AM - 5:00 PM CST Virtual attendance is mandatory Key Responsibilities: • Accurately create and manage referrals and applications in the CRM system • Communicate with patients via inbound and outbound calls to resolve questions and provide updates • Document detailed and accurate notes while engaging with customers • Support patients and providers by navigating access to therapy programs and financial assistance • Deliver empathetic, patient-focused service while meeting quality and compliance standards • Collaborate with healthcare providers and internal teams to steward patient cases from initiation through resolution Qualifications: • Education: High School diploma required • Experience: • 2-4 years of customer service or call center experience preferred • Familiarity with insurance billing and pharmacy operations is a plus • Technical Skills: • Strong Microsoft Office proficiency • Ability to type at least 40 WPM while speaking and transcribing notes • Experience with Microsoft Teams, Zoom, and other video conferencing tools • Ability to multitask in high-volume environments • Communication: • Exceptional written and verbal communication skills • Empathetic, patient-centric approach to customer service • Strong attention to detail and quality documentation Work Environment Requirements (Remote): • Must have a dedicated, private, and distraction-free home office • High-speed hardwired internet connection required: • Download: 15 Mbps • Upload: 5 Mbps • Ping Rate: 30ms • WiFi, satellite, and cellular connections are not allowed • Must use a surge protector with network line protection for company-issued equipment • Equipment (laptop, phone, etc.) will be provided Failure to meet internet or environment requirements may result in termination. If you are interested, please contact Chin Yang at A-Line Staffing. • Manage call center representatives and call performance • Perform call center follow-up • Perform other call center duties • Prepare call center performance reports • Report daily call center stats • Assist with supporting call-center • Selling services to consumers who call the call center • Maintain call center database by entering information on every call • Provide support for call center agents on escalated calls • Provide backup call center management • Plan for call center technologies • Receive inbound calls from customers • Impacting call center performance to management • Lead an exceptional call center team • Manage the daily call center operations • Resolve inbound customer calls regarding account • Maintain call center database by entering information • Define inbound call readiness state • Processing customer transactions in a call center environment • Maintain call center database by recording call outcomes and disposition Apply Job!