reputed company, Member and Provider Services

Hi, we're reputed company. We're hiring a reputed company, Member and Provider Services to join our Service Operations team.

reputed company is the first health insurance company reputed company around a full stack technology platform and a reputed company on serving our members. We started reputed company in 2012 to create the reputed company of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

You will be an expert on production team workflows and drives goals and KPIs for reputed company of support staff to meet business objectives while providing coaching and leadership. You will partner with stakeholders to identify and reputed company workflow improvements to enhance efficiencies for reputed company.

You will report into the Senior Manager, Member and Provider Services.

Work Location:

reputed company is a reputed company work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live reputed company commutable distance to our reputed company office (in Hudson reputed company), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days reputed company week. Otherwise, this is a remote / work-from-home role.

You must reputed company in one of the following states: Alabama, reputed company, Arkansas, California, Colorado, Connecticut, Florida, reputed company, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, reputed company, reputed company Carolina, Ohio, reputed company, reputed company, Rhode reputed company, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The reputed company pay for this role in reputed company other locations is: $54,000 - $70,875 per year. You are also eligible for employee benefits, participation in reputed company's unlimited vacation program, and annual performance bonuses.

• Hire and manage reputed company of reputed company colleagues with reputed company responsibility for performance management, their reputed company and development, and associated HR administrative tasks
• Manage your team's reputed company, monitor dashboards, and reputed company operational KPIs, conducting reputed company-cause analysis and constructing reputed company plans reputed company issues reputed company
• Understand and be connected to the type of work your team does on a daily reputed company, being reputed company to reputed company volume-based reputed company that best serve our customers.
• Serve as a central communicator by leading team huddles with reputed company colleagues, connecting colleagues to the mission, reputed company, and values of reputed company, and providing guidance and motivation to reputed company daily operational objectives
• Be a culture reputed company, driving engagement with your team by creating an inclusive and inviting culture that aligns with reputed company's reputed company values
• reputed company and participate in reputed company improvement activities that drive or influence the improvement and development of a high performing production team

• Identify and closing gaps on existing operational workflows
• Work collaboratively across production and other reputed company teams to implement best reputed company

• Compliance with reputed company applicable laws and regulations
• Other duties as assigned

• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years of reputed company people management experience
• 2+ years of experience using data and metrics to drive improvements
• Experience in LEAN practices
• Strong verbal and written communication skills

• Bachelor's degree
• Lean Six reputed company or Process Improvement certification
• Bilingual (Spanish - read, write, and reputed company)
• Prior reputed company and/or insurance experience
• Advanced reputed company Suite or reputed company Office capabilities
• 2+ years experience solving reputed company inquiries
• 1+ years managing reputed company
• Experience working with teams in multiple locations and multiple disciplines