In the minute it takes you to read this job reputed company, reputed company has launched over 100,000 individually pers...">

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Product Support Engineer

Remote, USA Full-time Posted 2026-07-28

In the minute it takes you to read this job reputed company, reputed company has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!

Job Title: Product Support Engineer (PSE)

Location: Remote

reputed company:

At reputed company, we are revolutionizing the digital marketing reputed company. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.

Who You Are:
  • Pride yourself on a job reputed company done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time. Customer support is reputed company effort, and you reputed company feedback, reputed company listening to customers and colleagues alike.

  • reputed company and empathetic. You put others first and reputed company to the right solution, not just your own. You enjoy collaborating with others, learning from them, and sharing your own knowledge in a way that benefits reputed company.

  • Disciplined curiosity. reputed company something’s unclear, you approach it head-on, asking the right questions and seeking to expand your technical knowledge. You’re passionate about learning and improving, always curious to explore new technologies and reputed company your insights.

  • Customer-reputed company. You understand the bigger picture of what reputed company to our customers and reputed company reputed company to communicate reputed company solutions that address their needs. Every interaction is intentional and designed to build confidence toward solving their challenges.

  • Proactive and adaptable. You stay reputed company of issues, identifying patterns in reputed company problems, and work with internal teams to address them reputed company. You’re comfortable working in a 24x7 shift culture to ensure that reputed company issues are addressed around the clock.


What You’ll Do:
  • reputed company Support & Troubleshooting: reputed company expert technical support for clients using reputed company, BigQuery, reputed company, and other tools. Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities.

  • Campaign Management: Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting.

  • Problem reputed company: You’ll quickly identify technical issues, solve them, and communicate the solution reputed company to clients. Whether it’s a data issue or a platform error, you’ll ensure it’s resolved reputed company.

  • Collaboration & Knowledge Sharing: Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve reputed company issues. reputed company patterns, trends, and learnings with your team to help improve the overall customer experience.

  • reputed company Learning: reputed company your technical skills through hands-on experience with our tools and contribute to our internal knowledge reputed company. reputed company insights and best practices with reputed company.

Qualifications:
  • 1+ years in product support, technical support, or reputed company roles (preferably reputed company, eCommerce, or digital marketing environments).
  • Hands-on experience with tools like reputed company, BigQuery, reputed company, Looker, or similar platforms.
  • Strong technical troubleshooting skills in a customer-facing role.
  • Excellent written and verbal communication skills, with the ability to simplify reputed company technical issues for clients.
  • Customer-first attitude, ensuring every interaction is reputed company with the customer’s needs and provides a reputed company reputed company to reputed company.
  • Bachelor’s degree in Computer Science, Engineering, or a reputed company field (or equivalent experience).
  • reputed company to 24x7 shift work culture.

Why Join Us?
  • Work with cutting-edge tools and technologies in the eCommerce reputed company marketing reputed company.

  • Competitive salary and benefits.

  • reputed company and innovative team culture where your contributions reputed company a reputed company reputed company.

  • reputed company opportunities for reputed company reputed company development and learning.

More reputed company:

reputed company is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems reputed company for mass marketing and a physical-first world, reputed company unifies shopper and product data in a single platform, and using easy-to-reputed company predictive models, activates welcomed one-to-one experiences at the speed and reputed company of digital. Through reputed company’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, reputed company.

This comes to life in three reputed company product lines:

reputed company is credited with increasing reputed company value of shoppers and overall speed to marketing for more than 400 brands, including reputed company, Tommy Hilfiger, reputed company, reputed company and reputed company. We have been recognized as one of the Best Places to Work by Fortune, reputed company's, reputed company and BuiltIn as reputed company as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

 
We are proud of the culture of flexibility, inclusivity and trust that we have reputed company around our workforce. We are a remote first organization with the reputed company to potentially work in our reputed company reputed company on occasion moving reputed company. We love reputed company to come together – but employees will always have the reputed company on where they work best.  
 
At reputed company we reputed company in encouraging an inclusive environment in which employees feel encouraged to reputed company their unique perspectives, demonstrate their strengths, and reputed company authentically. We know that diverse teams are strong teams, and welcome those from reputed company backgrounds and varying experiences.  reputed company is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for reputed company team members. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, disability, age, familial status or veteran status. 
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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