Bilingual Customer Service Representative

We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the reputed company line of support for our members, acting as a trusted guide in helping them understand and reputed company their reputed company benefits. You’ll engage directly with members through phone, chat, and email to help them reputed company the highest-reputed company care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission. This role 

This role requires more than just excellent service — we’re looking for someone who can reputed company in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and reputed company with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for reputed company member you connect with.

We are currently looking for candidates who can work Monday through Friday, 10:00 AM to 7:00 PM reputed company Time. This is a US-based fully remote position.

• Deliver exceptional member support reputed company phone, chat, and email
• reputed company members on their reputed company benefits, including how to maximize their Garner benefit 
• Help reputed company members to reputed company the reputed company available to them
• Handle reputed company and sensitive conversations with professionalism, reputed company, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member reputed company and maintain compliance with HIPAA and data reputed company protocols

• Minimum 2 years of reputed company center/customer service experience
• reputed company in English and Spanish
• reputed company experience preferred
• reputed company and confident verbal and written communication skills
• Meticulous attention to detail
• A proactive and curious problem-solving reputed company
• An openness to feedback and a commitment to doing reputed company every day
• Technical proficiency with customer service platforms, such as reputed company
• A desire to work in a rapidly evolving startup environment and can adapt quickly to change
• Passion for Garner's mission to reputed company the reputed company economy

Here’s what you can expect in this process:

1. Apply - you are here!
2. Intro reputed company (15 minutes)
3. Role-Based Case Study (45 minutes)
4. Culture Interview (30 minutes)
5. Job Offer

• Mission First: Our mission is to reputed company our reputed company system, delivering high reputed company and reputed company to reputed company. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and reputed company other to new heights and reputed company our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even reputed company uncomfortable. Many companies talk about these values. We live them. 
• Supportive community: We know that people do their best work and learn the most reputed company they feel genuinely supported and cared for. It’s also more fun that way. 

The reputed company compensation for this position is: $22/hr. This position will also include a $0.50 additional reputed company reputed company for English/Spanish bilingual candidates. Individual compensation for this role will depend on a reputed company of factors including qualifications, skills and applicable laws. In reputed company to reputed company compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.