Business Customer Service Representative in Stephenson, VA

Job title: Business Customer Service Representative in Stephenson, VA at Great Falls Septic Service Inc
Company: Great Falls Septic Service Inc
Job description: Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Opportunities for rapid pay increases based on demonstrated experience and the ability to quickly learn and effectively apply essential office skills.
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Medical, Vision and Dental Insurance

Job SummaryWe are seeking a friendly and detail-oriented Customer Service Representative to join our septic company. In this role, you will be the first point of contact for customers, providing exceptional service through phone, email, and in-person interactions. Your responsibilities will include scheduling appointments, addressing customer inquiries, and assisting with billing and service-related questions.The ideal candidate is organized, communicates effectively, and can handle customer concerns with professionalism. This position offers an excellent opportunity to be part of a growing company and contribute to delivering top-quality service to our clients.Responsibilities*Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
*Schedule and coordinate septic system inspections, maintenance, and service appointments.
*Provide accurate information about services, pricing, and timelines.
*Handle customer concerns, resolve issues when possible, and escalate complex complaints to management if needed.
*Maintain and update customer records, service histories, and billing information.
*Process payments, invoices, and assist with basic bookkeeping tasks.
*Communicate effectively with field technicians to ensure accurate scheduling and service delivery.
*Follow up with customers to confirm appointments and ensure satisfaction after service.
*Assist in preparing and sending customer reminders, quotes, and follow-up communications.
*Stay informed about company services, policies, and industry regulations.Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers
• Excellent phone and verbal communication skills
• Understanding of active listening techniques and multi-tasking skills
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Expected salary: $15 - 17.5 per hour
Location: Stephenson, VA
Job date: Fri, 07 Mar 2025 06:34:51 GMT
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