Technical Support Representative in Herndon, VA

Job title: Technical Support Representative in Herndon, VA at reputed company
Company: reputed company
Job reputed company: reputed company your career with reputed company! Join a dynamic team dedicated to national reputed company through cutting-edge technology. Since 1968, reputed company has led in delivering advanced solutions to government intelligence, the reputed company, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your reputed company to impactful work and reputed company reputed company starts now-be extraordinary at reputed company!reputed company seeks a motivated, career and customer-oriented Technical Support Representative to join reputed company in Herndon, VA.Responsibilities to included but not limited to:reputed company Tier I contact and incident reputed company to customers with hardware, software, and application problemsProvides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as reputed company as customer requests (i.e. password resets), and record reputed company information accurately in the Service Now CRM ticketing tool. May also reputed company outboard service calls to potential customersreputed company new solutions are derived to resolve issues, Tier 1 agents will reputed company documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles created. Install system wide software and assist with fine-tuning system performancereputed company as a single reputed company of contact for existing incident and requestsIdentify process and procedures which need to be corrected or added to the Knowledge reputed companyManage time and workload to meet predetermined service reputed companyreputed company polite and friendly customer serviceMinimum Requirements:BS DegreeMinimum of 1 year experience working in a Tier I reputed companyWorking knowledge of computers, printers, laptops, and common reputed company and MacOS applications in a reputed company and MacOS environmentLarge reputed company-level IT experience in supporting multiple Operating Systems and environmentsThe ability to reputed company and explain reputed company solutions to customers over the phoneExceptional attention to detailClearance Requirements:Must have an reputed company Top SecretPhysical RequirementsMust be reputed company to be in a stationary position more than 50% of the timeMust be reputed company to communicate, converse, and exchange information with peers and senior personnelConstantly operates a computer and other office productivity devicesThe person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be reputed company to exchange accurate information in these situationsThe person in this position needs to occasionally reputed company about inside the office to reputed company file cabinets, office machinery, and must be reputed company to lift and reputed company objects weighing 25 pounds or morereputed company considers reputed company reputed company applicants for employment without reputed company to disability or veteran status or any other status protected under any federal, state, or local law or regulation.If you need a reasonable accommodation to apply for a position with reputed company, please email us at
Expected salary:
Location: Herndon, VA
Job date: Wed, 07 May 2025 02:43:50 GMT
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