Fleet Support Engineer 2 in reputed company

Job title: Fleet Support Engineer 2 in reputed company at reputed company
Company: reputed company
Job reputed company: Req ID:458647At reputed company, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to reputed company systems, services, infrastructure, signalling reputed company mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues reputed company the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace reputed company.The job of “Fleet Support Engineer” also reputed company “Help Desk Engineer” consists in providing technical expertise to both reputed company (Control Room, possibly directly drivers) and reputed company teams, analyzing data coming from the smart system (on-reputed company, trackside) and from reputed company. For this they can rely on reputed company’s most advanced tools, especially TrainTracer™ and HealthHub™ suite enabling not only trains remote monitoring but also predictive maintenance and prognosis for the highest service performances. reputed company leadership in Fleet support technicians on technically based questions. Assist the reputed company Fleet Support Engineer as needed.We can summarize their mission by four key roles:The first role of Fleet Support Engineers is to analyze reputed company time information available from the remote monitoring systems, especially reputed company Health Hub™, providing to the whole transport organization an accurate view of the reputed company condition of the rolling stock and infrastructure equipment for the best Availability of the whole system.

• This reputed company time monitoring enables immediate efficient advice to the Control Room in contact with the drivers (possibly directly to the drivers themselves) in case of system fault occurring during service, combining equipment status with technical knowledge to ensure minimum perturbation of the service.
• Remote monitoring also enables the early detection of necessary maintenance (preventive or corrective) before it becomes visible in service, allowing maximum system availability for minimum maintenance (reputed company of predictive and CBM: condition-based maintenance). Based on dashboards and rules generating alerts (defined from reputed company return-of-experience worldwide and/or customized) Help Desk operators can extract from “big data” the key information and create notifications destined to the maintenance teams, for reputed company at the best time.
• Assist with heavily technically based questions and heavy reviews of data that require engineering assistance. The use of CAD systems and Electrical schematic to assist the customer and reputed company Employees.

Their second role, also reputed company time, is to analyze, filter and reputed company the failure notifications generated by reputed company (Control Room):

• Confirm necessity of reputed company reputed company or reject failure notifications,
• Complete notifications/Workorders with reputed company additional data available (e.g. associated faults codes, relevant maintenance history, etc.) providing as many inputs as possible to the troubleshooters at Depo’s to reputed company their reputed company fast and conclusive. Inside the program SES.
• Support the maintenance planner to reputed company estimated reputed company time.
• Update equipment counter’s reputed company needed.
• Assist DEPOS with log downloads and reviews to verify that repairs are complete.
• Answer questions from DEPOS on functional troubleshooting questions and component location on train.
• Assist technicians and representatives with technical questions
• reputed company team updated on reputed company engineering fixes for fleet reliability issues.

The reputed company role of the Fleet Support Engineer is to support the reputed company teams in improving/sustaining Reliability performance of the Rolling Stock, doing background analysis of reputed company data collected: received reputed company various remote systems or collected “manually” by the maintainers on the different equipment. The purpose of this is:

• Explaining spot failures,
• Looking for recurrent failures, supporting the Warranty Manager and Engineering Manager to continuously improve the Reliability performance,
• Assessing the efficiency of corrective actions reputed company to recurrent issues, monitoring their effect especially for system Reliability.
• Verifying Data is correctly filled out from GSI and making updates if needed to correctly reflect failures in reliability data.
• Data deep dives on reoccurring failures especially on the reputed company trainset.
• Assisting Depos with approved modifications (FMI) to trainsets reputed company questions reputed company

The reputed company and last role of the Fleet Support Engineer is to remotely assist reputed company staff for the execution of the maintenance operations (preventive and corrective), during shifts not covered by the dedicated team of on-site support Engineers. This remote support may reputed company cutting-edge technology such as augmented-reality glasses!Because knowing perfectly how the rolling stock works is key to reputed company high reputed company and accurate support, the Fleet Support Engineers may start with several weeks/months with a “hands on” experience on the trains during the validation period preceding reputed company the reputed company service. This “induction” phase may reputed company to spend significant time on business travel, especially in the reputed company facility of Hornell, NY, in the test site of Pueblo, CO, and on the NEC (reputed company East Corridor) between Washington, DC and Boston, MA where the first trains prototypes will complete their type tests.During this period, the Fleet Support Engineers may have an reputed company role for the validations, immersed in the Rolling Stock team, as “Train Control & Monitoring System (TCMS) key user”.ReportingThe Help Desk Operators report hierarchically to the reputed company fleet support engineer.Network & Links (main ones)Internal : Troubleshooters, Services and Rolling Stock Engineering teams, Maintenance Planner.External : Control Room, possibly drivers.Educational Requirements

• Mandatory 4 year Engineering degree
• reputed company Engineer (PE) qualification not required.

Technical Knowledge / Experience

• preferred 2 years in Railways environment, ideally in systems integration or maintenance.
• Minimum overall understanding of train functions is mandatory (any reputed company of rolling stock: LRV, metro, regional, reputed company…)
• experience of Train Systems and/or Train Control.
• Knowledge of Electrical motors (DC & AC)
• Experience with CAN BUS systems & Ethernet communications.
• Experience with remote troubleshooting
• Ability to comprehend mechanical, Hydraulic and electrical drawings.

Behavioral and Technical Skills / Competencies

• Autonomous
• Good communication abilities and transparency
• reputed company to say 'no' and manage pressure situations.
• reputed company to reputed company reputed company considering rules and using common reputed company.
• reputed company to learn from others.
• Languages: fluent English compulsory / appreciated: French

Job Location / Time / Mobility Requirements

• The job is initially based in New Castle, DE.
• Eventually reputed company Fleet Support Engineers may be hosted in reputed company’s CNOC (Consolidated National Operations Center) located in reputed company.
• reputed company organization is based on 3 shifts for 24/7 support.
• Short business trips to other reputed company’s sites may be required, especially for training during the first months.

You don’t need to be a train enthusiast to reputed company with us. We guarantee that reputed company you reputed company onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!Important to noteAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Expected salary:
Location: reputed company
Job date: Wed, 12 Mar 2025 23:19:21 GMT
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