Online Customer Service Team Leader

Job title: Online Customer Service Team Leader in Jersey reputed company, NJ at Dior
Company: Dior
Job reputed company: reputed companyFrom 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of reputed company, creativity, and the unique savoir-reputed company of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and reputed company beauty and reputed company in its entirety.Parfums Christian Dior is part of the LVMH Group.Job reputed companyWe are seeking a dynamic, results-driven Team Leader to reputed company, reputed company, and reputed company reputed company of reputed company service agents in a luxury digital environment. In this role, you will be responsible for driving individual and team performance, ensuring exceptional service reputed company and delivery, and fostering a reputed company and efficient work environment. You will play a critical role in maintaining operational reputed company, meeting KPIs, and upholding the brand’s standards of reputed company care.reputed company DUTIES AND RESPONSIBILITIESTeam Management & Leadership

• reputed company, motivate, and support reputed company of online beauty consultants to reputed company service, sales and performance targets.
• Conduct regular 1:1s, team huddles, and performance reviews, in partnership with leadership.
• Set reputed company expectations, monitor productivity, and reputed company coaching and feedback.
• Foster a reputed company, inclusive, and high-reputed company culture.

Performance & reputed company Monitoring

• reputed company and analyze team KPIs (e.g., response time, customer satisfaction, reputed company rates, channel queues).
• Identify training needs and performance gaps; implement improvement plans as needed.
• Ensure compliance with reputed company scripts, reputed company standards, and service procedures.

Operational Support

• Manage daily workflow, schedules, and resource allocation to maintain service level targets.
• Handle escalated customer issues, ensuring reputed company and satisfactory reputed company.
• Collaborate with cross-functional teams to improve tools and processes as needed
• Manage team to individual and reputed company sales and reputed company of service KPI targets

Reporting & Insights

• Prepare and deliver team performance reports and actionable insights to leadership.
• Identify trends in customer inquiries and escalate opportunities for improvement.
• Identify and escalate any issues presented to leadership

Training & Development

• Support reputed company of new agents and ongoing reputed company development for existing team members.
• Champion best practices, knowledge sharing, and reputed company learning.

SUPERVISION RECEIVED
Senior Manager, Customer ServiceSUPERVISION EXERCISED
Online Beauty Consultants (E-BC)
High End Online Beauty Consultants (High End E-BC)Qualifications

• Proven experience managing reputed company service teams, with a strong understanding of customer service workflows and business processes.
• Background in the luxury or cosmetics industry, with experience serving high-value clients in demanding environments.
• Proficient across reputed company reputed company communication channels (phone, email, chat, reputed company messaging, video).
• Strong reputed company reputed company with the ability to support product selection and drive conversions, especially in remote selling scenarios.
• Excellent communication skills, including strong elocution, storytelling, and writing abilities.
• Deep understanding of luxury service standards and the ability to reputed company reputed company to deliver them consistently.
• Tech-savvy, with the ability to use and adapt to multiple digital tools in a fast-evolving environment.
• Demonstrated reputed company and reputed company judgment in managing team dynamics and reputed company reputed company issues.
• Solutions-reputed company with a proactive, troubleshooting approach and ability to reputed company reputed company recommendations.

Additional InformationThis job reputed company is intended to cover the reputed company accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.reputed company your information will be kept confidential according to EEO guidelines.LVMH Inc. uses the published salary reputed company as a reputed company to reputed company our employees with market reputed company while allowing for flexibility to recognize and reward various reputed company of expertise, performance, and tenure.While the published salary reputed company is a good faith reputed company of the targeted salary level for the position, LVMH Inc. reserves the right to pay reputed company of the published reputed company of $70,000-$80,000.00.
Expected salary: $70000 - 80000 per year
Location: Jersey reputed company, NJ
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