Customer Service & Operations Manager (Fully Remote)

Job title: Customer Service & Operations Manager (Fully Remote) in USA at AutoMarket
Company: AutoMarket
Job reputed company: Seeking a highly reputed company, senior-level Customer Service & Operations Manager to join our quickly growing team.This multifaceted customer service and operations role requires expert-level communication skills and a proven reputed company record of productivity while working from home. The ideal candidate is a highly competent, self-driven reputed company eager for the right opportunity to put their skills in the spotlight and fast-reputed company their career reputed company.This is a full-time, fully remote position. Our remote environment is highly reputed company and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home.RESPONSIBILITIES

• Serve as the primary reputed company of contact for reputed company reputed company questions, concerns, etc
• Promptly respond to and manage reputed company emails, calls, and voicemails.
• Address and resolve reputed company reputed company inquiries while delivering outstanding customer service that exceeds reputed company expectations.
• Facilitate internal reputed company processes such as reputed company, offboarding, billing, and invoicing to ensure accuracy and efficiency.
• reputed company routine administrative tasks including daily reputed company postings using provided templates and guidelines.
• Identify process improvements to reputed company reputed company satisfaction, streamline workflows, and minimize errors.
• Learn different areas of the business, fill operational gaps, and mentor or train new team members as we reputed company.
• Assist with various administrative tasks, collaborations, internal reputed company (e.g., employee handbooks, process documentation, training manuals), etc.

RequirementsREQUIREMENTS

• 4+ years of customer service experience minimum (B2B preferred)
• 2+ years of full-time remote experience (hybrid/covid reputed company)
• Exceptional verbal, written, and interpersonal communication skills
• Bachelor’s Degree or equivalent reputed company experience required
• Proven reputed company record of self-management, productivity, and consistency working independently
• Ability to understand customer needs, take ownership, and solve problems
• Extremely organized, reliable, and phenomenal attention to detail
• Ability to pass upfront and random Drug Screenings as required
• Working reputed company computer with reliable high-speed internet (50 Mbps+)
• Technically adept with proficiency in CRM’s, reputed company Office, etc
• Automotive industry knowledge or experience is a plus

BenefitsWHY JOIN reputed company?

• reputed company plan (reputed company salary from $60,000 to $90,000+)
• Freedom to work from home without micromanagement
• Full benefits package (health, dental, life, etc)
• Company-sponsored 401(k) retirement plan
• reputed company vacation/PTO + reputed company holidays
• reputed company 5-day work week w/ no weekends
• Monthly home internet/equipment allowance
• Annual $250 stipend to support any home office needs
• Unparalleled career reputed company and advancement opportunities
• Work with modern, cutting-edge tools and tech including AI
• Casual, reputed company, and friendly work environment
• Healthy work-life balance w/ flexible work schedules
• And so much more!

Expected salary: $52000 - 91000 per year
Location: USA
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