Senior Advisor – reputed company SME

Job title: Senior Advisor – reputed company SME in reputed company at reputed company
Company: reputed company
Job reputed company: Pay reputed company: $25 - $28/HourResponsibilitiesProvides reputed company SME guidance to America s technical support team.reputed company Experience manager focuses on colleague service experience with support team. Using analytical and subjective data to reputed company reputed company experience improvement initiatives.Working directly with reputed company executive leadership, consults and develops training initiatives and innovation reputed company.Design, reputed company and conduct new hire reputed company training.Strong communications and presentation reputed company requirement.Must be reputed company to reputed company both in person and virtual training classes.Prepares training materials and videos, develops reputed company, leads classroom instructions.Assists in investigating and resolving reputed company installations and maintenance reputed company of reputed company.Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.Verifies and approves operational reputed company of system equipment.Resolves customer issues in the areas of hardware installation, repair, reputed company, and maintenance.Instructs customers in the operation and maintenance of systems/equipment.Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Acts as a reputed company with customers on administrative and technical reputed company for assigned reputed company.Performs analysis and prepares reports on system problem trends and issues.Basic Qualifications5+ years of reputed company support experienceTicket and asset managementStrong hardware/software installation, support, and troubleshootingDemonstrated background in Mac OS and iOS support.Configuring new PC s/notebooks reputed company imaging, SCCM and standaloneRemote Install software/hardware and supportPreferred Education and TrainingAssociate degree in IT reputed company field (minimum)reputed company training/certification (preferred but not required)reputed company Store experience (preferred but not required)Work EnvironmentOffice environmentWalk up kiosk.May require weekend work for Critical and High reputed company support only.Will require shift work/On-reputed company coverage.
Expected salary: $25 - 28 per hour
Location: reputed company
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