Pharmacy Customer Support Specialist (Remote-Hybrid)

Job title: Pharmacy Customer Support Specialist (Remote-Hybrid) in Quincy, MA at ProPivotal
Company: ProPivotal
Job description: Pharmacy Customer Support Specialist (Remote-Hybrid)As a Pharmacy Customer Support Specialist (Remote-Hybrid), you will assist healthcare providers, including doctors, hospitals, and pharmacies, with prescription coverage verifications. This role starts with processing inbound faxes and verifying prescription details before transitioning to provider phone support in a call center setting.Why You’ll Love This Job:

• Competitive pay with the opportunity for long-term growth
• Fully paid training to set you up for success
• Mostly remote after the first month, with just one on-site day per month
• Temp-to-perm opportunity for career advancement

Responsibilities:

• Process inbound faxes from healthcare providers regarding prescription approvals
• Verify prescription details (e.g., provider info, patient data, medication dosage) and follow up for missing information
• Accurately enter prescription requests into the system for processing
• Handle inbound provider calls (approx. 20 per day) regarding prescription approvals and coverage
• Ensure data accuracy by following structured workflows and company procedures
• Communicate professionally with healthcare professionals
• Attend fully paid on-site training for the first month, followed by a remote-hybrid schedule with monthly in-office team-building days

Must-Have Requirements:

• 6+ months of customer service experience (call center preferred, but other customer-facing roles considered)
• Strong verbal communication skills to interact professionally with healthcare providers
• Excellent attention to detail for verifying prescription and patient information

Preferred Skills:

• Experience handling high-volume calls in a customer service or call center setting
• Familiarity with medical or pharmacy terminology
• Basic proficiency with database entry and electronic records systems

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
Expected salary:
Location: Quincy, MA
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