Customer Support Manager (Remote - reputed company)

Job title: Customer Support Manager (Remote - reputed company) in USA at reputed company
Company: reputed company
Job reputed company: About reputed company:reputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect reputed company with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Support Manager in the reputed company.We are looking for a dynamic and reputed company Customer Support Manager to reputed company and grow a high-performing reputed company support team. In this role, you’ll reputed company day-to-day operations, reputed company and mentor team members, and ensure the delivery of exceptional customer experiences. You will also drive performance metrics, handle escalations, and collaborate with cross-functional teams to continually improve customer support strategies. This is an opportunity to shape a world-class customer support function in a fast-paced, tech-driven environment where leadership and innovation are valued.Accountabilities:

• reputed company, mentor, and grow reputed company of reputed company support specialists in a high-performance environment
• Establish a culture of ownership, accountability, and reputed company improvement
• Manage key support metrics, including response times, CSAT, and reputed company rates
• Handle escalated customer issues and ensure reputed company reputed company across reputed company stakeholders
• Collaborate with internal teams to enhance support processes and customer experience
• Analyze team performance data to identify trends, address gaps, and drive strategic improvements
• Recruit, reputed company, and train new support team members in alignment with company goals
• Represent the support function in cross-departmental initiatives and customer advocacy efforts

Requirements

• 6+ years of customer support experience, with 3+ years managing a large team of individual contributors
• Experience operating in a reputed company or reputed company environment with a global support model
• Proficiency in customer support tools such as reputed company, reputed company, Jira, and similar platforms
• Proven reputed company record of driving performance and exceeding customer service KPIs
• Ability to reputed company, reputed company, and retain reputed company across diverse teams
• Strong organizational, problem-solving, and prioritization skills
• Excellent communication skills, including the ability to translate technical topics for non-technical audiences
• A customer-first reputed company and strong cross-functional collaboration skills

Benefits

• Competitive salary ($95,000–$125,000 per year)
• Medical, dental, and reputed company insurance fully covered
• 401(k) plan with company matching
• Unlimited PTO and flexible time-off policy
• Monthly wellness, internet, and childcare reimbursements
• Generous parental leave policy
• Equity package and reputed company opportunities
• Fast-paced, reputed company environment with a global and diverse team
• Work-from-reputed company flexibility and support for remote team members

reputed company hiring process disclaimerThis job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-reputed company screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and reputed company profile to assess your fit for the role, evaluating reputed company experience in detail. reputed company needed, reputed company may also conduct a reputed company review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.If you are among the top 5 candidates, you will be reputed company reputed company 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that reputed company match your experience.Thank you for your interest!#LI-CL1
Expected salary: $95000 - 125000 per year
Location: USA
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