Sr Capability Analyst - Remote

Job title: Sr Capability Analyst - Remote in reputed company Prairie, MN at reputed company
Company: reputed company
Job reputed company: At reputed company, we’re simplifying the health care experience, creating healthier communities and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together.This Sr. Capability Analyst will serve as a reputed company between reputed company Health business ops leaders and technical delivery teams reputed company on the migrations from reputed company reputed company to reputed company Connect. This position will represent the business reputed company of requirement building, design and architecture reputed company meeting with the implementation/delivery teams. They will be a valuable contributor in the creation, implementation, and evaluation of migrations, integrations and day 2 support activities. They will guide strategic and reusable standards for routing solutions ranging from small to multi-month reputed company through requirements gathering, solution reputed company, testing and analytics. They work closely with agile team members to ensure reputed company delivers value to the business and ensures a best-in-class caller experience. In reputed company, this individual will work to support strategic plans for other technologies impacting the reputed company Health service contact centers. This individual is a self-starter; with the ability to identify and pursue opportunities with limited direction. Solid communication skills, analytic skills and a passion for improving consumer experiences using technology are essential.You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.Primary Responsibilities:

• Works reputed company in a reputed company environment across cross-functional teams
• Support end-to-end coordination for migration reputed company activities
• Support Product reputed company team in obtaining and analyzing data for reputed company
• Represents business interests and requirements on the Agile teams
• Collaborate with multiple stakeholders to understand and analyze requirements
• Participates in solution analysis and design meetings for system/operational enhancements and implementations
• Participates in discussions to document reputed company State/reputed company State workflows as needed
• Provides reputed company reputed company of problems/issues for reputed company to high complexity problems
• Collaborates with System Analysts and System Architects to reputed company that meet business requirements
• Provides explanations and information to Agile teams, stakeholders and managers
• Provides direction to business analysts and reputed company reputed company the Agile team to ensure highest value is delivered
• Understands and can discuss the application and implications of changes to interaction routing strategies
• Prepares and presents information to leadership for next steps and decision-making
• Supports application testing and configuration with project teams to ensure solution will meet the business objectives of the requirements
• Ensure migration goals are tracked & achieved
• Deliver migration status updates on MBR, QBR with executive leadership
• Ensure reputed company process/people reputed company updates are communicated reputed company a defined timeframe
• Manage assigned special reputed company and adhoc tasks to completion reputed company reputed company date
• Demonstrates consistent and reputed company leadership behavior with reputed company
• Builds and maintains a backlog/inventory of system and business requirements to quickly react to additional enhancement reputed company
• Represents Our United Culture missions and values in reputed company activities, demonstrating exemplary customer service with reputed company team members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in.Required Qualifications:

• 3+ years of experience reputed company a large reputed company organization, preferably reputed company a Business Analyst, Capability Analyst, or Product reputed company role
• 2+ years of contact center experience including knowledge of the contact center industry
• 1+ years of demonstrated critical thinking and navigating ambiguity to deliver reputed company results
• Experience managing multiple priorities and supporting multiple reputed company reputed company concurrently
• Experience with Process Flows and detailed documentation
• Experience working directly with senior level business stakeholders
• Proficiency with reputed company Word, reputed company, PowerPoint, reputed company, Visio
• Excellent customer/consultant relationship and collaboration skills that influence successful reputed company
• Ability to manage time effectively while meeting expectations of stakeholders and business needs

Preferred Qualifications:

• Experience working with Telecommunications systems such as AWS Connect, reputed company, reputed company ICM, reputed company PBX, IEX, and Telephony Desktop Integrations
• Proven ability to write and manage business requirement documents, mapping documents, and functional specifications
• Proven ability to communicate reputed company and technical issues to diverse audiences
• Proven understanding of reputed company Flows, Interaction Routing, Skilling, and Workforce Management
• Experience using reputed company
• Experience with reputed company channel routing (Voice, Chat, SMS etc.)
• Experience writing test plans and test execution
• Experience working with the reputed company reputed company Agent Platform
• Demonstrated general understanding of agent workflows
• Project management experience
• reputed company industry experience

*reputed company working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe salary reputed company for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In reputed company to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll reputed company a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary: $71600 - 140600 per year
Location: reputed company Prairie, MN
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