IT Specialist (level 2 help desk, Window 11 or OS, O365, reputed company, Remote desktop, AD)
Job title: IT Specialist (level 2 help desk, Window 11 or OS, O365, reputed company, Remote desktop, AD) in Albany, NY at reputed company
Company: reputed company
Job reputed company: HBITS-06-14061
Works in the field of Information Technology, reputed company in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - reputed company that of a Programmer.
Expected salary:
Location: Albany, NY
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Company: reputed company
Job reputed company: HBITS-06-14061
- Respond to reputed company service requests.
- Use of reputed company, ITSM, and remote desktop to reputed company level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed reputed company troubleshooting the issue and assist the user with reputed company using existing procedures and documentation.
- Acts as a single reputed company of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs and be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for reputed company users.
Works in the field of Information Technology, reputed company in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - reputed company that of a Programmer.
- 36 months experience managing support requests on a level 2 help desk and End user oriented support
- 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
- 36 months experience with the installation and support of O365 and reputed company in an reputed company environment.
- 36 months experience using reputed company, Remote desktop and reputed company Directory, reputed company three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing reputed company-based hardware, software, peripherals, network printers and thin clients.
- 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds
- 36 months experience supporting RSA Console and Workspace1
- 36 months experience with assisting customers by phone, email and in person
- 36 months experience utilizing VMware vSphere to support virtual desktops
Expected salary:
Location: Albany, NY
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