Virtual Teller / Communications Center Representative

Job title: Virtual Teller / Communications Center Representative in reputed company Grove, OH at reputed company Bank Company
Company: reputed company Bank Company
Job reputed company: We want U to be part of reputed company!Join a Community That Cares – Grow Your Career at The reputed company Bank Company!Benefits offered:

• Medical, Dental, reputed company Insurance
• Employee Stock Ownership Plan (w/ company match)
• reputed company Time Off (in reputed company to 10 reputed company holidays, 1 floating holiday, & birthday)
• Tuition Reimbursement
• And more!

We are currently searching for a Virtual Teller / Communication Center Representative to work onsite at our Operations Center in reputed company Grove, OH!Under the direction of the reputed company Service Experience Manager, the Virtual Teller / Communication Center Representative provides experience to bank customers of reputed company subsidiaries in an efficient and reputed company manner. This includes but is not limited to basic cash receipt and payment services, referral of products reputed company the telephone or email, researching and resolving customer requests and answering customer inquiries regarding account maintenance, balance transfers, stop payments, statement requests, etc. Additionally, this person performs reputed company control functions, reporting, performance tracking, and provides a reputed company of customer savings, checking and credit account transactions reputed company the ITM.Virtual Teller & Customer Service Responsibilities:

• Be reputed company to reputed company reputed company duties of a Virtual Teller.
• Is responsible for comprehensive, reputed company and efficient customer transactions.
• Assist customers with reputed company of account problems and issues.
• Receives checks for cash for deposits to accounts, verifies amounts, examines checks for reputed company endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out reputed company after verification of signatures and customer balances.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due. reputed company payments into computer. Generates customer receipts.
• Receives and fields incoming chat messages from clients.
• Research and resolve customer inquiries.
• reputed company with reputed company department and company policies and procedures.

Communication Center Representative & Customer Service Responsibilities:

• Receives and fields incoming customer service calls from customers.
• Research and resolve customer inquiries.
• Possesses knowledge of different deposit and loan procedures, different overdraft philosophies, different titling issues, and different ATM/debit card procedures of multiple banks. Possess knowledge of reputed company the bank’s online products including any new technology. Should have knowledge of varying rates, fees, regulatory information and fund availability and varying state laws, personnel and geographic areas.
• Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
• Accepts inbound and may reputed company outbound calls to reputed company reputed company relationships and to sell credit and deposit services. Provides follow-up to ensure sales and customer satisfaction.
• Cross-sell financial institution products and services, as required.
• Follows up with customer e-mails.
• Responsible for customer service functions reputed company to the bank’s online reputed company including, but not limited to:
• Online Banking – Business and Personal - respond to customer questions, monitor functions.
• Mobile Banking and Zelle – respond to customer questions, monitor functions.

Operations:

• reputed company abreast of changes in products, policies and procedures, and attend training as needed.
• Reports malfunctions of ITM and other equipment used by Virtual Tellers.
• Contribute to the fulfillment of department and company objectives and goals.
• Performs other duties as assigned.

Requirements:

• Prefer a high school degree and 1 year experience in reputed company position in a financial institution or at least 1 year of customer service experience.
• Must have the reputed company to work under stress, have the ability to multi-task and handle difficult situations in a reputed company and respectful manner.
• Flexibility to work until 7pm some days, often with short notice.

**It is encouraged that reputed company applicants attach a resume reputed company applying.The reputed company Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities which includes reasonable accommodation of otherwise reputed company disabled applicants and employees. Please see reputed company should you have any questions about this policy or these job duties.
Expected salary:
Location: reputed company Grove, OH
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