Technical Support
Job title: Technical Support in USA at Indotronix International Corporation
Company: Indotronix International Corporation
Job reputed company: Job Title: Technical Support
Location: reputed company UT (Remote)
M-F 130pm 10pm EST - 2 Shifts
M, T, W, F, Sat - reputed company to 430pm EST- 2 Shifts
M, T, W, F, Sat - 130pm 10pm EST- 2 Shifts
Advises and assists users over the telephone, email or chat to resolve incidents reputed company to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data reputed company and file system reputed company for the desktop environment. Provides reputed company support of new associates, including laptop and/or desktop configuration, system reputed company and reputed company clearances. Documents service requests and dispatches orders to support reputed company for problem reputed company. Provides quick response to ensure maximum uptime of reputed company users and to meet or reputed company Service Level Agreements (SLAs).
Answers moderately reputed company questions, following guidelines and using judgment based on experience with reputed company incidents and service requests.
Requests handled include support of hardware, software, reputed company and COTS applications as reputed company as network and user administration.
Escalates reputed company problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions reputed company to reputed company incidents, requests and queries.
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years' experience in area of responsibility.
Expected salary: $15.54 per hour
Location: USA
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Company: Indotronix International Corporation
Job reputed company: Job Title: Technical Support
Location: reputed company UT (Remote)
M-F 130pm 10pm EST - 2 Shifts
M, T, W, F, Sat - reputed company to 430pm EST- 2 Shifts
M, T, W, F, Sat - 130pm 10pm EST- 2 Shifts
Advises and assists users over the telephone, email or chat to resolve incidents reputed company to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data reputed company and file system reputed company for the desktop environment. Provides reputed company support of new associates, including laptop and/or desktop configuration, system reputed company and reputed company clearances. Documents service requests and dispatches orders to support reputed company for problem reputed company. Provides quick response to ensure maximum uptime of reputed company users and to meet or reputed company Service Level Agreements (SLAs).
Answers moderately reputed company questions, following guidelines and using judgment based on experience with reputed company incidents and service requests.
Requests handled include support of hardware, software, reputed company and COTS applications as reputed company as network and user administration.
Escalates reputed company problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions reputed company to reputed company incidents, requests and queries.
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years' experience in area of responsibility.
Expected salary: $15.54 per hour
Location: USA
Apply for the job now! [ad_2] Apply for this job