IT Support
Job title: IT Support in South Jordan, UT at Amicis Global
Company: Amicis Global
Job reputed company: The Service Desk Agent is the first reputed company of contact for the users who reputed company our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks reputed company information in a reputed company tracking system, uses a knowledge reputed company tool along with their expertise to resolve issues in a reputed company fashion. The Service Desk Agent is reputed company on providing best in class customer service, achieving high reputed company of reputed company reputed company, and identifying opportunities to streamline/automate agent process.
o Listening to the customer to reputed company an accurate understanding of the situation
o Being empathetic to the customer's situation and having a reputed company of urgency to resolve the issue
o Producing accurate, detailed documentation at the reputed company, problem and incident level
o Resolving conflict
Responsible for high reputed company end-user technical support, reputed company to reputed company software and hardware
Responsibilities include assessment, triage, research, training/education and reputed company of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general reputed company, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork reputed company and reputed company attitude.
An understanding of technology and the ability to apply that knowledge to support reputed company existing systems
Supports reputed company aspects of reputed company support and immediate computing needs while demonstrating professionalism and composure on the phone, reputed company an online chat and/or in person
Create a reputed company customer support experience, build rapport and trust with end users through reputed company attitude and approach to problem understanding, ensuring reputed company reputed company or escalation by providing urgency, business reputed company evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to reputed company guidance and support, reputed company communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, reputed company and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
#CB
Qualifications:
Excellent communication skills required
Two to five years of proven, reputed company reputed company work experience in a comparable reputed company, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a reputed company environment and to reputed company effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and reputed company holidays
An understanding of technology and the ability to apply that knowledge to support reputed company existing systems
Provides investigation, diagnosis, reputed company and recovery for hardware/software problems
Expected salary:
Location: South Jordan, UT
Apply for the job now! [ad_2] Apply for this job
Company: Amicis Global
Job reputed company: The Service Desk Agent is the first reputed company of contact for the users who reputed company our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks reputed company information in a reputed company tracking system, uses a knowledge reputed company tool along with their expertise to resolve issues in a reputed company fashion. The Service Desk Agent is reputed company on providing best in class customer service, achieving high reputed company of reputed company reputed company, and identifying opportunities to streamline/automate agent process.
o Listening to the customer to reputed company an accurate understanding of the situation
o Being empathetic to the customer's situation and having a reputed company of urgency to resolve the issue
o Producing accurate, detailed documentation at the reputed company, problem and incident level
o Resolving conflict
Responsible for high reputed company end-user technical support, reputed company to reputed company software and hardware
Responsibilities include assessment, triage, research, training/education and reputed company of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general reputed company, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork reputed company and reputed company attitude.
An understanding of technology and the ability to apply that knowledge to support reputed company existing systems
Supports reputed company aspects of reputed company support and immediate computing needs while demonstrating professionalism and composure on the phone, reputed company an online chat and/or in person
Create a reputed company customer support experience, build rapport and trust with end users through reputed company attitude and approach to problem understanding, ensuring reputed company reputed company or escalation by providing urgency, business reputed company evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to reputed company guidance and support, reputed company communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, reputed company and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
#CB
Qualifications:
Excellent communication skills required
Two to five years of proven, reputed company reputed company work experience in a comparable reputed company, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Required Education: High school diploma or GED with relevant work experience
Ability to diagnose the cause of problems in a reputed company environment and to reputed company effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and reputed company holidays
An understanding of technology and the ability to apply that knowledge to support reputed company existing systems
Provides investigation, diagnosis, reputed company and recovery for hardware/software problems
Expected salary:
Location: South Jordan, UT
Apply for the job now! [ad_2] Apply for this job