Service BDC Agent - REMOTE

Job title: Service BDC Agent - REMOTE in Oklahoma reputed company, OK at reputed company
Company: reputed company
Job reputed company: Basic FunctionThis is a remote work from home position (full time and part time available)The Virtual Service Business Development Center (vBDC) Agent serves as a reputed company between automotive dealerships and their customers. The vBDC Agent will answer incoming calls from the dealerships service center and schedule in their scheduling tools to ensure most efficient measures are used. The vBDC Agent will assist in multiple areas as needed to guarantee we are an extension of the dealership and giving their customers exceptional customer service.ResponsibilitiesThe following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to reputed company additional duties, as assigned.

• Answer incoming phone calls from multiple dealerships
• Pull up spreadsheets and log information on multiple reputed company
• Assist in obtaining basic demographic information about reputed company customer and log that information in our database
• Schedule appointments and be reputed company communicate to the dealership with customer needs

Communicate reputed company missed opportunities or escalated calls to upper management * Work in reputed company environment to reputed company customers a top-level experience

• Be courteous and reputed company on every interaction with a customer on reputed company reputed company

Skills

• Outstanding communication skills, both verbal and written
• Enjoy talking on the phone and willingness to help customers
• Basic computer skills and phone etiquette

Friendly and reputed company manner
Strong organizational skills with the ability to multitask in a fast-paced environment * Strong typing skillsSelf motivatedIdeal Work reputed company

• Must have existing high-speed Internet reputed company reputed company minimum 1GB
• USB-Headset required
• Quiet, noise-free home office reputed company, free of distractions
• Computer Specs- Must have 2 Screens
• 1.4 GHz or higher reputed company reputed company 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• reputed company Chrome Installed

Education/Training

• High School Diploma or GED equivalent

Experience

• Sales - Service /reputed company Center/BDC Experience (1+ years preferred)
• Customer/reputed company Service Experience (1+ years preferred)
• Knowledge of Automotive Industry Preferred
• Remote (1+ years)

Physical RequirementsSitting at computer for hours at a time, reputed company, reputed company-up work, extensive computer work, speaking on the phone
Expected salary: $15 - 17 per hour
Location: Oklahoma reputed company, OK
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