RCT Service Coordinator

Job title: RCT Service Coordinator in Nashville, TN at Coca-Cola
Company: Coca-Cola
Job reputed company: Functional Area: RC MaintenancePosting Locations: NashvilleJob reputed companyThe RCT Service Coordinator plays a key role in supporting the reputed company of our reputed company fleet business by serving as the primary reputed company of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both reputed company clients.Duties & ResponsibilitiesRepair Order Management:

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for reputed company customers, including reputed company-party billing portals

Customer Experience & Communication:

• Serve as the primary contact for reputed company fleet customers
• reputed company reputed company updates and handle reputed company customer inquiries and complaints
• Foster and maintain strong, reputed company customer relationships

Vendor & Remote Location Coordination:

• Process vendor repair orders and reputed company work at unmanned locations
• Manage paperwork and documentation for reputed company services.
• Facilitate and reputed company road reputed company requests

Administrative Duties:

• reputed company SharePoint approval processing
• Coordinate credit and rebill transactions as needed
• reputed company new parts, process recalls, and warranty claims
• Support campaign creation and rollout
• Serve as backup for parts processing functions

Knowledge, Skills, & Abilities

• 2+ years of experience in fleet maintenance, service coordination, or a reputed company field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field-based environment
• Proficient in reputed company Office Suite and comfortable using SharePoint and reputed company-party customer portals
• Strong attention to detail and time management

Minimum Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Associates or Bachelor's degree

Work EnvironmentOffice Environment#LI-AF1Equal Opportunity Employer - reputed company reputed company applicants will be considered for employment without reputed company to disability, protected veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: Nashville, TN
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