Customer Solutions Engineer - US Remote

Job title: Customer Solutions Engineer - US Remote in San Francisco, CA at Fastly
Company: Fastly
Job description: Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.We're building a more trustworthy Internet. Come join us.Posting Open Date: 5/21/25Anticipated Posting Close Date*: 7/21/25*Job posting may close early due to the volume of applicants.Customer Solutions EngineerOur customers are interested in optimizing their product delivery, global footprint, and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Fastly Cloud Engineer (CE) within the Fastly Revenue Organization. As a trusted customer advocate, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workload to Fastly, all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions.At Fastly, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information.What You'll Do

• As the resident Fastly architect for your customer, you are an extension of the customer's technical team, and represent and champion the customers needs within Fastly
• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer's configuration for troubleshooting and engagement
• Investigate and recommend improvements to customers implementation and utilization of Fastly's technology stack
• Look for opportunities to introduce new Fastly products that compliment the customer's needs
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
• Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

What we're looking for

• 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• Empathy and understanding of the customer
• Possess a comfort level with presenting and leading customer presentations and training
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
• Capable and willing to travel for customer meetings as necessary
• While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs

We'll be super impressed if you have experience in any of these:

• Experience with Varnish, Varnish Configuration Language
• Streaming video/audio technologies or experience in e-commerce technologies/solutions
• Experience in the CDN or cloud computing industries

Work Hours:

• This position will require you to be available during core business hours.

Work Location & Travel Requirements:This position is open to the following preferred office locations:

• San Francisco, CA
• Denver, CO
• New York, NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.We are also willing to consider remote candidates in any area of the US.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Salary:The estimated salary range for this position is $104,830 to $147,996.Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.This role may be eligible to participate in Fastly's equity and discretionary bonus programs.Benefits:We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.Why Fastly?We have a huge impact. Fastly is a small company with a big reach. Not only do have a tremendous user base, but we also support a growing number of . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at or 501-287-4901.Fastly collects and processes personal data submitted by job applicants in accordance with our . Please see our .
Expected salary: $104830 - 147996 per year
Location: San Francisco, CA
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