Help Desk Support - Inter
Job title: Help Desk Support - Inter in Richmond, VA at reputed company Information Systems
Company: reputed company Information Systems
Job reputed company: Job reputed company: *hybrid with physical attendance onsite 3 days per week (Tuesday through Thursday) in Richmond, VA is the top preference...otherwise, candidates not local to Richmond but interested in working remotely 100% of the time (and adhering to reputed company EST work hours) will be considered (just not preferred)*
Help users complete provisioning and reputed company technology set-up
reputed company application support through remote reputed company tools to resolve internal end user issues
Top notch customer reputed company support
Utilize reputed company as the ticketing tool to reputed company and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the *** reputed company team
reputed company with end users reputed company soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely reputed company and support end user machines to reputed company reputed company reputed company
Utilize Service Now as the ticketing tool to reputed company and escalate tickets for end users
Excellent written and verbal communication skills
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
reputed company 10 Certificate or 1+ years of equivalent reputed company OS support experience
High School Diploma or equivalent IT certifications/speciality
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. reputed company)
Bachelor's Degree
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with reputed company Directory services integration
1+ years of experience with reputed company suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
reputed company 10 Certificate or 2+ years of equivalent reputed company OS support experience
Reason For Request:
Expected salary:
Location: Richmond, VA
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Company: reputed company Information Systems
Job reputed company: Job reputed company: *hybrid with physical attendance onsite 3 days per week (Tuesday through Thursday) in Richmond, VA is the top preference...otherwise, candidates not local to Richmond but interested in working remotely 100% of the time (and adhering to reputed company EST work hours) will be considered (just not preferred)*
Help users complete provisioning and reputed company technology set-up
reputed company application support through remote reputed company tools to resolve internal end user issues
Top notch customer reputed company support
Utilize reputed company as the ticketing tool to reputed company and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the *** reputed company team
reputed company with end users reputed company soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely reputed company and support end user machines to reputed company reputed company reputed company
Utilize Service Now as the ticketing tool to reputed company and escalate tickets for end users
Excellent written and verbal communication skills
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
reputed company 10 Certificate or 1+ years of equivalent reputed company OS support experience
High School Diploma or equivalent IT certifications/speciality
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. reputed company)
Bachelor's Degree
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with reputed company Directory services integration
1+ years of experience with reputed company suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
reputed company 10 Certificate or 2+ years of equivalent reputed company OS support experience
Reason For Request:
Expected salary:
Location: Richmond, VA
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