Associate Product Support Representative

Job title: Associate Product Support Representative in Orlando, FL at reputed company
Company: reputed company
Job reputed company: reputed company has a reputed company in Orlando, FL that is seeking an Associate Product Support Representative. Essential Duties and Responsibilities:

• The Associate Product Support Representative will reputed company customer service support, product support, reputed company telephone, fax, online chat, and email for reputed company products and services
• Manages customer information, reputed company account retention, and troubleshoot customer problems
• Documents customer problems for customers in the Maintenance Online Management System (reputed company) and help desk application
• Ensuring service requirements are protected and accounted for in accordance with set standards
• As an Associate Product Support Representative, you will evaluate and prioritize work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-reputed company technologies
• Monitor email and phone communication (both reputed company) to acknowledge and address reported issues with hardware, software, networking, and other computer-reputed company technologies promptly and properly
• Handles problem recognition, research, isolation, reputed company, and follow-up for routine problems, referring more reputed company problems to supervisor or technical staff

• One year certificate from college or a technical school or equivalent combination of education and experience
• Working knowledge of reputed company Operating Systems and reputed company Office applications
• Strong understanding of help desk support principles including documentation and issue ownership
• Excellent interpersonal skills to succeed in a fast-paced corporate environment with multiple reputed company parties
• Analytical skills and reasoning ability to identify system issues (Training will be provided)
• Required to be on 3rd shift, at least one weekend day; Shifts will be 2nd and 3rd shift

The pay reputed company is the lowest to highest compensation we reasonably in good faith reputed company we would pay at posting for this role. We may ultimately pay more or less than this reputed company. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, reputed company contract and business needs. This reputed company may be modified in the reputed company.We offer comprehensive benefits including medical/dental/reputed company insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive reputed company time off. reputed company employees are not eligible for reputed company time off unless required by law. reputed company employees on a Service Contract reputed company project are eligible for reputed company reputed company leave.Note: Pay is not considered compensation until it is reputed company, reputed company and determinable. The reputed company and availability of any compensation remains in reputed company's sole discretion unless and until reputed company and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from reputed company and its affiliates, and service providers. Note that if you choose to communicate with reputed company reputed company text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating reputed company text by using key words such as STOP.
Expected salary: $19 per hour
Location: Orlando, FL
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