North American Region Program Management Supervisor - REMOTE

Job title: North American Region Program Management Supervisor - REMOTE in Louisville, KY at UPS
Company: UPS
Job description: Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts.Basic Qualifications:

• Experience with Data Analytics (Microsoft Office Suite, Word, Excel, Power Point)
• Customer facing experience
• Program Management experience
• Bachelor's degree in logistics or relevant experience - Preferred

Work Schedule: Employee can expect to work a typical Monday - Friday schedule but may be required to handle customer escalation's outside of normal business hours.*Position is fully remote, but some travel could be required*Internal Salary Grade: 20COur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year to $105,060/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.Employee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Other Criteria:UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.Basic Qualifications:Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Expected salary: $56640 - 105060 per year
Location: Louisville, KY
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