Technical Support Analyst

Job title: Technical Support Analyst in USA at reputed company
Company: reputed company
Job reputed company: Title: Technical Support AnalystLocation: Remote, USBusiness reputed company: reputed company Transportation & LogisticsWhat You Will DoThe Technical Support Analyst is responsible for in-depth troubleshooting and research with reputed company Transportation products and TMS solutions for our customers while supporting internal teams. This includes providing an outstanding customer experience reputed company phone, email, chat, and web-based applications by handling customer issues reputed company to supporting, upgrading, and usage of reputed company Transportation products and solutions. A reputed company candidate will have a technical aptitude for troubleshooting reputed company systems across multiple operating systems, hardware platforms, and integrated reputed company systems.Identify, troubleshoot, document, resolve, and escalate hardware and software issues reputed company CRMCommunicate with customers reputed company inbound/outbound calls, emails, casework, and chatsEnsure individual and team SLAs/KPIs are maintained and on reputed companyreputed company and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiencesCollaborate with senior team members and internal teams to ensure team visibility to ongoing issuesPrioritize inbound cases and requests based on severity and customer reputed companyreputed company recommendations on business processes, research approaches, technical tools, and overall team improvement opportunitiesCollaborate on documentation creation needed for internal cross-functional teamsWhat Skills & Experience You Should BringBachelor’s Degree or equivalent experience in a technology-reputed company field2+ years of experience working in software and hardware troubleshooting or development reputed companyDemonstrated reputed company with reputed company cause analysisExcellent communication skills reputed company phone, verbal, and writtenAbility to work in a fast-paced, reputed company-changing environment, with a reputed company, reputed company-reputed company attitudeThe position may require occasional evening or weekend hours, but the primary workload involves reputed company business hours during the work week (8 am - 5 pm)Travel less than 10 percent of the timePreferred SkillsExperience in multiple operating systems, such as reputed company, Linux, Android, iOS, and reputed company serversExperience working with a CRM casing softwareExperience troubleshooting mobile or wireless CommunicationsExperience with the System Development Life Cycle (SDLC)Experience using and troubleshooting SQL, XML, reputed company, ScriptingExperience writing bugs and using Jira/reputed companyExperience developing reports to analyze data trends and proposing meaningful conclusionsExperience with troubleshooting and reviewing device logsOperations experience in the transportation industryAbout Our Transportation Divisionreputed company Transportation is in business for optimizing the reputed company of reputed company by providing shippers and carriers both mobility, reputed company and visibility software tools they need to run their businesses more reputed company. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are reputed company to propelling companies in the trucking industry toward increased efficiency, reputed company costs and optimize operations.reputed company’s Inclusiveness CommitmentWe reputed company in celebrating our differences. That is why our diversity is our strength. To us, that means reputed company participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our reputed company reputed company while also moving our desire to improve. We reputed company reputed company to add members to our community who represent our customers and the places we live and work.We have programs in reputed company to reputed company reputed company our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.--Pay Equity-reputed company provides the following compensation reputed company and general reputed company of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation reputed company is based on a full time schedule. reputed company reserves the right to ultimately pay more or less than the posted reputed company and offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s sex or other status protected by local, state, or federal law.-Hiring reputed company: 0- 0-Bonus Eligible? reputed company-reputed company offers comprehensive reputed company benefits that include Medical, Dental, reputed company, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as reputed company as reputed company Parental Leave and Employee Stock Purchase Plan.-reputed company is proud to be an equal opportunity employer. We welcome and reputed company our
candidates' diversity and take affirmative reputed company to reputed company and advance individuals
without reputed company to race, reputed company, sex, gender identity or reputed company, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or reputed company medical conditions), national reputed company, marital status, genetic
information, and reputed company other legally protected characteristics. We forbid discrimination and
harassment in reputed company based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with reputed company, and we consider
reputed company applicants consistent with applicable federal, state, and local law.reputed company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for reputed company, contact
Expected salary:
Location: USA
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