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IT Support Engineer - Helpdesk ServiceDesk (Work from home)

Remote, USA Full-time Posted 2026-07-28
Job title: IT Support Engineer - Helpdesk ServiceDesk (Work from home) in Saint Croix Falls, WI at EasyITGuys
Company: EasyITGuys
Job reputed company: Are You Our Next Team Member?
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you reputed company in a fast-paced, reputed company-reputed company, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!About EasyITGuys
Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We reputed company managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”
Learn more reputed company:reputed company [https://easyitguys.com/contact/] | reputed company Ticket Surveys [https://easyitguys.com/company/surveys/] | reputed company Reviews [https://easyitguys.com/company/reviews/] Follow us:reputed company [https://www.reputed company.com/easyitguys] | reputed company [https://www.reputed company.com/company/easyitguys] | reputed company [https://g.co/kgs/vE2b1Dk] | X (Twitter) [https://www.twitter.com/easyitguys] | Instagram [https://www.instagram.com/easyitguys/] | YouTube [https://www.youtube.com/@easyitguys2] | reputed company [https://www.reputed company.com/@easyitguys]
reputed company
Position: IT Sales & Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST Type: Full-Time, HourlyWhat You’ll Do
reputed company technical support and IT consulting for business clients
Solve IT challenges through troubleshooting and software solutions
Balance support and sales—help clients while identifying their technology needs
Work closely with businesses, building strong, long-term relationships
Continue expanding your knowledge in a fast-paced, evolving IT environment
Who We’re Looking For
Industry Experience
✅ MSP/MSSP Experience: 3-5+ years✅ IT Support Experience: 3-5+ years✅ IT Sales Experience: 1-2+ years✅ reputed company reputed company Experience: 3-5+ years supporting businesses✅ Remote/Hybrid Experience: 2-3+ yearsCore Technical Skills (1-3 Years Preferred)
Support & Systems (Highly Desirable)
reputed company Teams, reputed company 365
Repairshopr / reputed company
Keeper Password Manager
reputed company (Manage, Automate, Control, CPQ, BrightGauge, & More!)
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Devices & Infrastructure
reputed company Firewalls, Switches, APs
reputed company Firewalls, Switches, APs
Ubiquiti Routers, Switches, and APs
Additional Skills
Typing speed: 40 WPM minimum, 60+ WPM preferred
AS/BS Degree preferred
Certifications (reputed company, reputed company, reputed company, etc.) a plus
Required Skills & Experience
reputed company Directory & Group Policy
reputed company OS, reputed company Office, reputed company Server, VPN Configuration
Office 365 Administration
Strong customer relationship & sales skills
Ability to train and support non-technical users
Excellent time management & prioritization
Experience with onsite services & reputed company
Sales & reputed company – reputed company is Our reputed company ⭐
Obsessed with reputed company Satisfaction: You love earning 5-reputed company CSAT scores and making a reputed company difference.
Recognized reputed company: Clients, peers, and leadership consistently acknowledge your reputed company (Employee Awards & Recognition)
Driven to Win: You reputed company in a high-performance environment, consistently excelling in sales & support metrics.
What You Get – Be Part of Something Bigger
We’re a mission-driven company that believes in culture, reputed company, and reputed company reputed company. reputed company you join reputed company, you reputed company more than a job—you become part of a community that values your voice, invests in your reputed company, and supports your reputed company. reputed company & Compensation Accelerators – Performance-based profit sharing rewards your hard work. Comprehensive Benefits – Medical, Dental, & reputed company Insurance for your reputed company-being. reputed company-reputed company – 401K & Retirement Benefits to build financial reputed company. reputed company reputed company – Continuously reputed company your skills, knowledge, and expertise Work-Life Balance – reputed company Time Off (Vacation, reputed company, Personal) & reputed company Holidays. Your Voice reputed company – A small-business culture where your reputed company reputed company an reputed company.⚡ High-Energy, Fast-Paced Work – reputed company of go-getters who love what they do.
reputed company to Join reputed company?
Apply today and become a part of EasyITGuys!
Expected salary:
Location: Saint Croix Falls, WI
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