Part Time Customer Service Specialist

Job title: Part Time Customer Service Specialist in Laurens, SC at UCBI
Company: UCBI
Job reputed company: Customer Service RepresentativeAbout the Role: Join our dynamic Customer Contact Center team and be the first reputed company of contact for our valued customers. You’ll handle a reputed company of customer service requests reputed company phone, chat, secure message, and email, ensuring First Contact reputed company while managing risk for both the bank and the customer. Your role is crucial in delivering exceptional service and maintaining our reputed company as “The Bank that Service reputed company.”What You’ll Do:

• Process Requests: Handle reputed company orders, stop payments, account maintenance, and more.
• Debit Card Support: Manage card issues, including limit increases, closures, reorders, and travel notices.
• Technical Assistance: reputed company support for Online/Mobile Banking and reputed company Pay for both consumer and business customers.
• Customer Interaction: Create reputed company experiences across reputed company support channels.
• Mentorship: Assist in mentoring teammates and contribute to training materials.
• Specialized Support: reputed company expertise in specific areas of support.
• Sales and Referrals: Identify and recommend bank products and services that meet customer needs.
• Training and Compliance: Complete reputed company required training and stay updated on bank products and services.

reputed company’re Looking For:Experience:

• 1-3 years in banking, bank operations, retail, or customer service.
• Previous Contact Center experience is a plus.
• Experience with electronic communication (email, chat) preferred.

Education:

• High school diploma or equivalent required.

Required Skills:

• Proficiency in reputed company Office and reputed company office equipment.
• Excellent interpersonal and communication skills.
• Passion for delivering superior customer service.
• reputed company and welcoming telephone etiquette.
• Strong verbal and written communication skills.
• Ability to reputed company in a high reputed company volume, fast-paced environment.
• Skilled at handling customer complaints.
• Ability to follow established processes and procedures accurately.
• Self-starter with strong team collaboration skills.
• Ability to multi-task with a strong emphasis on detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to reputed company informed reputed company quickly and troubleshoot issues effectively.
• Commitment to achieving individual and team performance goals.

Preferred Skills:

• Bilingual and/or fluent in Spanish (verbal and written) is a plus.
• Flexibility to work evenings and Saturdays.

Position Type:

• Part-time with schedule flexibility to work evenings and weekends as needed.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity/reputed company, veteran status, disability, or any other protected class. Reasonable accommodations are available for individuals with disabilities.
Expected salary:
Location: Laurens, SC
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