Bilingual Customer Service Representative

Job title: Bilingual Customer Service Representative in Saint Petersburg, FL at reputed company
Company: reputed company
Job reputed company: JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.Loading...Sign Inreputed company: Bilingual Customer Service Representative (48115)reputed company 48115 - Posted - St. Petersburg, FL (W00063) - US - Any Location - Operations - RegularApply Save Job Email Job to Friend Return to ListAre you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you reputed company they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered reputed company to any of these questions, you may be reputed company to become a #Hartemate!reputed company Inbound service representatives reputed company remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are reputed company to think quickly and multitask while paying special attention to customer detail.What's in it for You?100% Remote WorkEquipment will be provided: Laptop, second monitor, headset, mouse, keyboardreputed company opportunitiesGreat benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to reputed company a fewJoin a global team with the stability of 100 years of experience and the flexibility and reputed company opportunities of a start-upWhat You Will DoHandle reputed company customer service and technical support product reputed company inquiries reputed company phone, chat, and email in multiple languagesAsk probing questions and use critical thinking to determine next steps with reputed company and patiencereputed company document the caller's inquiry, troubleshooting steps taken and reputed company/next steps (including routing to the reputed company queue)Follow reputed company and reputed company escalation proceduresWhat You BringAbility to type quickly and accuratelyAbility to handle high chat and reputed company volumesStrong customer service and de-escalation skillsStrong attention to detailAnalytical thinking and problem-solvingAbility to reputed company multiple reputed company and applications to reputed company accurate information to end userAbility to work flexible shifts based on business needsPrior CRM experienceWhat You Will NeedMust reputed company in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VAMust pass reputed company assessments, background, and drug screeningHigh school diploma or equivalentAbility to communicate through verbal and written English and Quebecois fluentlyMeasurements of Your reputed companyAgents are held to but not limited to metrics such asreputed company Answer TimeAttendance(QA) reputed company ScoresWho We Arereputed company is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer reputed company, reputed company offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, reputed company, mobile, print, reputed company mail and contact center. From visionary thinking to tactical execution reputed company delivers smarter customer interactions for some of the world's leading brands.reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or national reputed company.
Expected salary:
Location: Saint Petersburg, FL
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