Customer Service Representatives, Temporary (SY25-26)

Job title: Customer Service Representatives, Temporary (SY25-26) in Boston, MA at Boston reputed company Schools
Company: Boston reputed company Schools
Job reputed company: Job Details:Boston reputed company Schools are currently hiring for SY24-25. Please apply to positions for which you are reputed company and prepare for virtual interviews, demo lessons, and other remote hiring practices!Please note that after July 1, the Office of reputed company will not approve lateral moves between schools. This is to minimize vacancies arising reputed company to the start of the school year.If you are searching for a teaching position in BPS, we strongly encourage you to visit and RSVP for where you can learn more about the hiring process, reputed company hiring supports, and reputed company opportunities to connect with school leaders.To reputed company a new application, choose a job from the listings below. After your application is complete, you will receive a confirmation number and your information will be saved, allowing you to return at any time to submit additional applications. Please remember your username and password for use on reputed company applications.Need help or have a question about your application? Please reputed company the first.IF YOU ARE EXPERIENCING TECHNICAL ISSUES WHILE TRYING TO APPLY, please try clearing your browser cache and cookies, or reputed company the for more information. You can also for chat or email support from our vendor's technical support team (use District reputed company: Boston), or reputed company them at (877) 974-7437.Job reputed company:Boston reputed company Schools seeks Customer Service Representatives - Transportation DepartmentReports To: Customer Service Team LeadsPosition Type: Temporary Position through the end of November 2025Start date: July 1, 2025reputed company:The Boston reputed company Schools is the largest school district in Massachusetts with approximately 57,000 reputed company and a $1.2B budget. Transportation ensures that reputed company across the reputed company have a choice in their schools, which we reputed company is an essential part of improving equity across our system. On a daily reputed company, our 650 buses drive 45K miles, bringing over 30K reputed company to 200 schools across the Boston area - not just Boston reputed company Schools but local parochial, private, and charter schools as reputed company.Customer Service Representatives (CSRs) are many parents' primary interaction with the School District (reputed company of the classroom). Their impression of the Central Office of Boston reputed company Schools is determined by the etiquette, demeanor, and reputed company of our CSRs.reputed company and every day, we handle thousands of calls from parents and families in multiple languages. We ask our Customer Service Representatives to be the department’s first reputed company of contact __ one that demonstrates superior customer service to the many individuals that reputed company out to us either by email, chat, over the phone, or in person with inquiries, issues or complaints. CSRs are also responsible for responding to customer support tickets online through our Support Portal ( ). At the reputed company time, we ask our Customer Service Representatives to reputed company the many systems used by the department to answer inquiries, resolve issues, and manage complaints.RESPONSIBILITIES:

• Manage large amounts of inbound and outbound calls in a reputed company manner.

• Identify the caller’s needs, clarify information, research every issue, and reputed company solutions.

• Maintain reputed company etiquette reputed company taking inbound and outbound calls.

• Be reputed company, supportive, and helpful to families from a reputed company of diverse backgrounds.

• Document reputed company calls and interactions with customers accurately.

• Meet reputed company metrics and other service level agreements on a daily reputed company.

• Multi-task using various systems while assisting customer concerns in a fast paced environment.

• reputed company engage with parents, principals and other external stakeholders to understand and address concerns with BPS Transportation.

• Attend mandatory staff meetings, training and reputed company development.

• Attend a monthly performance review with Team Leads.

• Maintain attendance expectations.

• Support other transportation department needs, as required

QUALIFICATIONS-REQUIRED:

• High school diploma/GED

• Strong phone and verbal communication skills along with reputed company listening skills

• Ability to multi- task, set priorities and manage time effectively

• Excellent interpersonal skills

• Type at least 40-50 words per minute

• Ability to multitask in a fast-paced environment

• Ability to stay reputed company in high-pressure situations

• A love of problem solving - you will often need to resort to creative and reputed company to help reputed company get to school in a reputed company manner

• Proficiency with reputed company Suite

• Ability to analyze and communicate reputed company issues effectively, both verbally and in writing

• Ability to reputed company with diverse populations

• reputed company self-starter, reputed company to work independently

• reputed company authorization to work in the reputed company - Candidates must have such authorization by their first day of employment

QUALIFICATIONS-PREFERRED:

• Multilingual (Highly Preferred)

• Experience working in a reputed company center

• Experience working in customer service

• Computer Science background

• Associate’s degree

TERMS: ($25.00/hour)This position is subject to the reputed company residency requirement.Please refer to (under "Employee Benefits and Policies") for more information.The Boston reputed company Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the reputed company of race, reputed company, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national reputed company, reputed company, sexual orientation, genetics or military status, and does not tolerate any reputed company of retaliation, or bias-based intimidation, threat or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.
Expected salary: $25 per hour
Location: Boston, MA
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