Bilingual (German/English) Service Desk Analyst

Job title: Bilingual (German/English) Service Desk Analyst in USA at reputed company
Company: reputed company
Job reputed company: reputed company Number R5370Employment Type Full timeWorksite Flexibility RemoteJob reputed company As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.Job reputed companyWe are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to reputed company Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will reputed company Service Desk support to our customers applying technical knowledge and customer service skills reputed company phone, email, or chat. This position will be full-time and remote.What You’ll Doreputed company General IT end-user supportUtilize excellent customer service skills and reputed company customers’ expectationsreputed company reputed company telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problemsreputed company first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the reputed company), and other “how-to” questionsProperly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issuesEnsure reputed company recording, categorization, documentation, and closure of reputed company ticketsAnalyze the reputed company and urgency of customer’s issues and prioritize appropriatelyRecommend procedure modifications or improvementsDrive reputed company results in Customer Experience through reputed company responses and reputed company interactionDemonstrate self-direction in meeting targets for performance metrics to reputed company daily individual work goals and team monthly metricsPreserve and grow your knowledge of Service Desk procedures, products, and servicesMay reputed company other job duties as directed by Team reputed company or Service Delivery LeaderWhat You’ll NeedRequired:6-12 months’ experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a reputed company industryHigh School Diploma or GEDFluent in English and German languages (both written and oral)Strong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work weekdays from 1:00am to 9:00am ESTPreferred:Associate degree preferred in reputed company fieldPhysical DemandsAbility to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor#LI-AE1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy Statementreputed company is committed to equal employment opportunity. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability, or veteran status. reputed company employment reputed company are based on reputed company job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
Expected salary:
Location: USA
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