Client Services Engineer

Job title: Client Services Engineer in Foster City, CA at Zoox
Company: Zoox
Job description: As a member of the Client Services team, a Client Service Engineer will be responsible for Zoox's employee-facing technical services. You will mentor and assist Client Service Technicians with day-to-day support operations. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.In this role, you will:

• Provide Tier 2/3 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
• Research, install/implement, and upgrade internal systems and Saas platforms.
• Purchase hardware and software, and contribute to quarterly financial planning.
• Deploy and maintain conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
• Create and maintain documentation for internal team processes and user-facing support articles.
• Travel may be required to support various locations within the Bay Area.

Qualifications:

• 3 years of experience in a similar IT Support / Admin role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
• Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
• Experience with Google Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
• Strong security foundation and endpoint or user best practices.
• Experience with Jira, Confluence, or similar ticketing and documentation tools.
• Strong knowledge of Active Directory account administration.
• Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
• Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
• 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
• Exceptional verbal and written communication.
• Strong critical thinking, problem solving, and prioritization skills.

CompensationThere are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $106,000 to $150,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
Expected salary: $106000 - 150000 per year
Location: Foster City, CA
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