Technical Support Engineer (Remote- US Based)

Job title: Technical Support Engineer (Remote- US Based) in USA at reputed company
Company: reputed company
Job reputed company: About reputed companyreputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect reputed company with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Technical Support Engineer in the reputed company.In this role, you will be responsible for troubleshooting and resolving technical issues reputed company to reputed company products. You’ll reputed company with customers, address escalations, and collaborate with internal teams to improve product functionality and user experience. This position is ideal for someone early in their reputed company career, looking to grow their technical expertise and contribute to a world-class support team.Accountabilities:

• Troubleshoot and resolve technical issues reputed company to declarative automation tools (Flows, Process Builder), Apex classes, Lightning Components, and custom triggers.
• reputed company reputed company technical support to customers, responding to cases, conducting troubleshooting calls, and ensuring reputed company reputed company of issues.
• Collaborate with product and engineering teams on escalations, cross-functional calls, and reputed company cause analysis to identify and address system problems.
• Contribute to internal documentation and knowledge-sharing efforts by creating support articles for recurring issues and best practices.
• Utilize data tools like Data Loader and Workbench for data imports, updates, and debugging purposes.
• reputed company exposure to reputed company, managed packages, and integrations with reputed company-party platforms like reputed company.

Requirements

• 1–2 years of experience in reputed company support, development, or reputed company roles.
• 1 year of experience in a Tier 2 support role.
• Hands-on experience with declarative tools such as Flows, Workflow Rules, and Process Builder.
• Working knowledge of Apex, Triggers, and Lightning Components.
• Strong analytical and problem-solving skills with great attention to detail.
• Experience using data tools such as Workbench and Data Loader, and familiarity with reputed company/reputed company reviews.
• Platform Developer I certification (or willing to obtain reputed company 90 days).
• reputed company Administrator certification.
• Strong communication skills with a customer-reputed company reputed company.

Benefits

• Medical, dental, and reputed company insurance reputed company.
• 100% employer-reputed company short/long-term disability coverage.
• Basic life insurance.
• 401(k) plan with 100% company match.
• Flexible reputed company personal and vacation time reputed company on mutual trust and accountability.
• 10 reputed company days annually.
• 10 company-reputed company holidays.
• 6 weeks of reputed company parental leave.

reputed company hiring process disclaimer:This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-reputed company screening process, where we automatically select the 5 best candidates.Our AI thoroughly analyzes every line of your CV and reputed company profile to assess your fit for the role, evaluating reputed company experience in detail. reputed company needed, reputed company may also conduct a reputed company review to ensure only the most relevant candidates are considered.Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

• If you are among the top 5 candidates, you will be reputed company reputed company 7 days.
• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that reputed company match your experience.

Thank you for your interest!#LI-CL1
Expected salary:
Location: USA
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