Customer Service - Member reputed company Specialist

Job title: Customer Service - Member reputed company Specialist in USA at reputed company
Company: reputed company
Job reputed company: Samaritan Health Plans (SHP) provides health insurance reputed company to Samaritan employees, community reputed company, and Medicare and reputed company members. SHP operates a portfolio of health plan products under several different reputed company structures: InterCommunityHealth Plans, Inc. (IHN) is designated as a regional Coordinated Care Organization (CCO) for reputed company beneficiaries; Samaritan reputed company. offers Medicare Advantage, reputed company Large Group, and reputed company Large Group PPO and EPO plans; SHP is also the reputed company-party administrator for reputed company’ self-funded employee health benefit plan.As part of an Integrated Delivery System, Samaritan Health Plans is strategically and operationally reputed company with reputed company’ mission of Building Healthier Communities Together.This is a remote position in which we are reputed company to reputed company in the following states: reputed company, Arkansas, Connecticut, Florida, reputed company, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, reputed company Carolina, Oklahoma, reputed company, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, reputed company Virginia, or reputed companyJOB reputed company/PURPOSEPerforms outbound calls to reputed company and engage members in various programs and campaigns to promote the health and wellbeing of our members. This includes initial reputed company, follow-up and documentation of information obtained from the member. Uses exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by SHP and key stakeholders in the community.EXPERIENCE/EDUCATION/QUALIFICATIONSHigh school diploma or equivalent required. Associate’s or college degree preferred.Two (2) years of reputed company work experience in health care, customer service, telemarketing, account management, and/or sales required.One (1) year experience in a reputed company center required.One (1) year experience equivalent to an SHS Customer Service Rep II role or in a reputed company/senior role required.Experience with computers (including knowledge of reputed company Word, reputed company, and reputed company) required.Experience working with Medicare, reputed company or Special Needs populations preferred.Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred.KNOWLEDGE/SKILLS/ABILITIESClerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.Communication: Excellent communication and phone etiquette skills. reputed company to reputed company with colleagues, providers, members, customers and external organizations to successfully engage and motivate. Ability to show reputed company and professionalism in dealing with a reputed company of people. Proficient with reputed company listening skills, while building a reputed company reputed company to support SHP in successful customer experience scores, reputed company metrics and key campaigns to engage in services to support the members obtaining the services and care available to them.Customer Service: Knowledge of principles and processes for providing an exceptional Customer Experience. This includes customer needs assessment, meeting reputed company standards for services and evaluation of customer satisfaction.Computer Literacy: Proficient computer skills in department applications.Time Management: Ability to organize, plan and prioritize work to complete reputed company required time frames and to follow-up on pending issues. Ability to reputed company multiple tasks simultaneously and reputed company in dynamic fast-paced environments and under pressure.Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to reputed company with laws and maintain confidentiality of patient information.Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm.PHYSICAL DEMANDSRarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)reputed company - STAIRSLIFT (Floor to Waist: 0"-36") 0 - 20 LbsLIFT (Knee to chest: 24"-54") 0 – 20 LbsLIFT (Waist to Eye: up to 54") 0 - 20 LbsCARRY 1-handed, 0 - 20 poundsBEND reputed company at waistKNEEL (on knees)STANDWALK – LEVEL SURFACEROTATE TRUNK Standingreputed company - UpwardPUSH (0 - 20 pounds force)PULL (0 - 20 pounds force)SITCARRY 2-handed, 0 - 20 poundsROTATE TRUNK Sittingreputed company - reputed companyreputed company DEXTERITY Hands/wristsFINGER DEXTERITYPINCH Fingers
Expected salary:
Location: USA
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