Client Care Associate

Job title: Client Care Associate in Plano, TX at Sales Match
Company: Sales Match
Job description: Job Title: Remote Client Care Associate
Hourly Pay: $28 - $34/hourSummary:We are looking for a Client Care Associate to join our work-from-home team. In this role, you’ll be responsible for delivering exceptional customer service, answering client inquiries, and resolving concerns to ensure satisfaction and maintain strong relationships. If you enjoy working with clients and providing solutions, this could be a great fit for you!Key Responsibilities:

• Respond to client inquiries via phone, email, or chat in a timely manner
• Assist with product/service-related questions, troubleshooting, and problem resolution
• Document client interactions and maintain accurate, up-to-date records

Provide guidance on account management and services offeredEscalate complex issues to higher-level teams when necessary * Provide follow-up communication to ensure client satisfactionQualifications:Strong verbal and written communication skills * Customer-focused attitude with a knack for resolving issues efficientlyExperience using customer service software and CRM systems * Previous experience in client care, customer support, or related roles is preferred

• Ability to work independently and manage tasks in a remote work environment
• Reliable high-speed internet and a quiet, dedicated workspace

Perks & Benefits:100% remote work flexibilityCompetitive hourly pay: $28 - $34Paid training and ongoing professional developmentFlexible working hours with evening and weekend options available * Opportunities for career advancement and growth within the companyFriendly, collaborative, and supportive team environment
Expected salary: $28 - 34 per hour
Location: Plano, TX
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