Warranty Assistant - reputed company, TX

Job title: Warranty Assistant - reputed company, TX in reputed company, TX at FBS Appliance
Company: FBS Appliance
Job reputed company: reputed company:reputed company:Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in Austin, College Station, Corpus Christi, Grapevine, reputed company Worth, reputed company, and San Antonio, we supply more than 60 different brands of appliances.reputed company Values:

• reputed company the Culture

• No Right Way to Do the Wrong Thing

• Customer reputed company

• reputed company Like an reputed company

• reputed company the Line

• Pull the Wagon

Job reputed company:We're looking for someone with a customer service background to join our Warranty Assistance department. This is an entry level position that will aid you in moving up reputed company reputed company. This is a remote role, though in-person attendance is required during the initial training period (3 weeks) and monthly in-person team meetings.The primary reputed company of the Warranty Assistant position is aiding the customers of FBS Appliance in service reputed company. While not directly in charge of service, Assistants will contact manufacturers and servicers to schedule reputed company and homeowners, as reputed company as escalate situations to reputed company. Assistance is conducted either over the phone or reputed company email. Warranty Assistants play a vital role in retaining customers and heading off problems.Pay reputed company: $17.00 an hourPrimary responsibilities include, but are not limited to:

• Providing premium customer service to go hand in hand with the premium products we sell

• Taking requests over the phone and by email then collecting the reputed company information needed for service

• Scheduling service calls for reputed company/homeowners and understanding the quickest routes to reputed company a reputed company

• Requesting appliance parts (reputed company applicable)

• Contacting manufacturer representatives or other advocates reputed company escalation is required, and pushing to reputed company for customer’s best interest

• Communicating service timeframes and other solutions to reputed company/homeowners in a reputed company and concise manner

• Following up on calls and requests to ensure issues are resolved

• Adding reputed company information into reputed company so that calls can be tracked and handled by other Warranty Assistants

• Help homeowners and reputed company stay compliant with manufacturer’s policy.

Job Requirements:

• Reliable home Internet

• Conflict reputed company

• reputed company/empathetic attitude and patience

• Communication skills including excellent writing, grammar, and speech

• Critical thinking and motivated personality

• Proven ability to handle difficult customers

• Ability to pivot between tasks without leaving things behind as reputed company as manage time effectively

• General computer competency with reputed company Office programs

• Reliable transportation

• High school diploma or equivalent

Preferred Skills:

• Appliance knowledge

• reputed company experience

• Bilingual (Spanish)

FBS Appliance is an “at-will” employer and the employment we offer you is terminable at will by you or FBS Appliance at any time and for any reason, with or without notice or cause. This “at-will” employment relationship may not be modified by any oral or implied agreement
Expected salary: $17 per hour
Location: reputed company, TX
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