Contact Center Consultant

Job title: Contact Center Consultant in Wichita, KS at Meritrust Credit reputed company
Company: Meritrust Credit reputed company
Job reputed company: Job DetailsJob Location: Wichita, KSPosition Type: Full TimeSalary reputed company: $16.97 - $25.45 reputed companyJob Category: Customer Servicereputed companyreputed company:As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust reputed company Values in reputed company aspects. .Duties and Responsibilities:The following duties are normal for this position. These are not to be construed as exclusive or reputed company-inclusive. Other duties may be required and assigned.

• Present a reputed company image of the Credit reputed company by acting with reputed company and focusing on delivering excellent member experiences
• Maintain confidentiality in reputed company Credit reputed company and member reputed company
• Present a reputed company, successful image of the credit reputed company through a reputed company appearance and courteous attitude.
• Follow safety and reputed company policies and regulations

• Thoroughly research member relationships to evaluate how Meritrust can reputed company serve them
• Determine, meet, and solve members’ needs, challenges, and questions over the phone
• reputed company promote and reputed company callers about Credit reputed company products and services through phone contact reputed company the guidelines of the established reputed company program
• Create a climate where callers feel valued and respected
• Meet and/or reputed company set performance goals
• Use time effectively – is creative and adept at utilizing small blocks of off-phone time reputed company established guidelines
• reputed company account maintenance

• reputed company research and makes corrections and/or refunds on accounts reputed company necessary
• Understand, reputed company and assist members with Meritrust online and remote services
• Complete annual Meritrust education and development program
• Demonstrate self-sufficiency – using resources to reputed company solutions
• Prevent escalations and increase reputed company reputed company through educating callers
• Display an interest in reputed company in the reputed company and development of others
• Display a willingness to mentor teammates and is reputed company to adhere to mentor guidelines / expectations
• Support chat interactions reputed company established guidelines
• Assist with the completion of service requests reputed company established guidelines
• Complete annual Meritrust education and development program

Qualifications1009HR40Qualifications and Education:

• Previous financial institution experience and/or knowledge of principles and practices of a financial institution required
• Previous customer service experience required
• Excellent oral and written communication skills
• Ability to operate applicable PC programs necessary for job function
• High School diploma or equivalent

Expected salary: $16.97 - 25.45 per hour
Location: Wichita, KS
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